23216bookbook

VeriFone Part Number 23216 Revision B
Omni 5xxx and V
x
5xxV
x
6xx
Installation Guide

All rights reserved No part of the contents of this document may be reproduced or transmitted in any form without the written permission of VeriFone Inc
The information contained in this document is subject to change without notice Although VeriFone has attempted to ensure the accuracy of the contents of this document this document may include errors or omissions The examples and sample programs are for illustration only and may not be suited for your purpose You should verify the applicability of any example or sample program before placing the software into productive use This document including without limitation the examples and software programs is supplied AsIs
VeriFone Inc
2099 Gateway Place Suite 600
San Jose CA 95110 USA
wwwverifonecom
VeriFone Part Number 23216 Revision B
Omni 5xxx and V
x
5xxV
x
6xx Installation Guide
2005 VeriFone Inc
VeriFone the VeriFone logo Omni VeriCentre Verix and ZonTalk are registered trademarks of VeriFone Other brand names or trademarks associated with VeriFones products and services are trademarks of VeriFone Inc
All other brand names and trademarks appearing in this manual are the property of their respective holders
Comments Please email all comments on this document to your local VeriFone Support Team
WARNING
Do not dispose of the V
x
6xx Liion smart battery in a fire Liion batteries must be recycled or
disposed of properly Do not dispose of Liion batteries in municipal waste sites

O
MNI
5
XXX

AND
V
X
5
XX
V
X
6
XX
I
NSTALLATION
G
UIDE
3
C
ONTENTS
P
R E F A C E
5
Audience 5 Organization 5 Related Documentation 6
Document Conventions 6 Acronym Definitions 7
C
H A P T E R
1
Terminal Overview
Features and Benefits 10
Exceptional Ease of Use 10 Countertop Performance in a HandOver Design 10 True MultiApplication Capability 10 Wireless Connectivity 10
C
H A P T E R
2
Terminal Setup
Select Terminal Location 11
Ease of Use 11 Environmental Factors 11 Electrical Considerations 12
Unpack the Shipping Carton 12 Examine Terminal Features 13
Front Panel 13 Connection Ports 14
Establish Telephone Line Connections 16 Install the Paper Roll 17 InstallReplace MSAM Cards 19 Connect Optional Devices 21
V
x
5xx Optional Device Connections 21
V
x
6xx Optional Device Connections 23
External Printers Supported 24
Connect the Terminal Power Pack 25 Smart Battery 26
Installation 27 Removal 27 Charging 27 Battery Life 28
InstallReplace SIM Card GSMGPRS Models 28 Antenna 31
Installation 31 Orientation 32 Replacing the Antenna 32
Wireless Transactions 33 Smart Card Transaction 33 Magnetic Card Reader Use 33

C
ONTENTS
4
O
MNI
5
XXX

AND
V
X
5
XX
V
X
6
XX
I
NSTALLATION
G
UIDE
C
H A P T E R
3
Specifications
Power 35 DC Power Pack 35 Temperature 35 External Dimensions 35 Weight 36
C
H A P T E R
4
Maintenance
Clean the Terminal 37 Terminal Contacts 37 Smart Card Reader 37
C
H A P T E R
5
VeriFone Service
and Support
Return a Terminal or Smart Battery for Service 39 Accessories and Documentation 40
Power Pack 40 Thermal Printer Paper 40 VeriFone Cleaning Kit 41 Telephone Line Cord 41 Swivel Stand 41 Documentation 41
C
H A P T E R
6
Troubleshooting
Guidelines
Terminal Does Not Start 43 Terminal Display Does not Show CorrectReadable Info 43 Smart Battery Will Not Charge 44 Blank Display 44 Terminal Does Not Dial Out 44 Printer Does Not Print 44 Printer Paper Jam 45 Peripheral Device Does Not Work 45 Keypad Does Not Respond 45 Transactions Fail To Process 45
I
N D E X
47

O
MNI
5
XXX

AND
V
X
5
XX
V
X
6
XX
I
NSTALLATION
G
UIDE
5
P
REFACE
This guide is your primary source of information for setting up and installing the
V
x
5xxV
x
6xx series of terminals
Audience
This guide is useful for anyone installing and configuring a V
x
5xxV
x
6xx terminal
Basic descriptions of the terminal features are also provided
Organization
This guide is organized as follows
Chapter 1

Terminal Overview
Provides an overview of the V
x
5xxV
x
6xx series of
terminals
Chapter 2

Terminal Setup
Explains how to set up and install the V
x
5xxV
x
6xx
terminal It tells you how to select a location establish power and telephone line connections and how to configure optional peripheral devices
Chapter 3

Specifications
Discusses power requirements and dimensions of the
V
x
5xxV
x
6xx terminal
Chapter 4

Maintenance
Explains how to maintain your V
x
5xxV
x
6xx terminal
Chapter 5

VeriFone Service and Support
Provides info rmation on contacting
your local VeriFone representative or service provider and information on how to order accessories or documentation from VeriFone
Chapter 6

Troubleshooting Guidelines
Provides troubleshooting guidelines
should you encounter a problem in terminal installation and configuration
NOTE
In this document V
x
5xxV
x
6xx refers to the series of VeriFone terminals
including the V
x

510 Omni 5150 and V
x

610 Omni 5600 V
x
5xxV
x
6xx is
VeriFones nextgeneration payment terminal family with product line extensions targeted at the highend countertop and wireless payattable market segments

P
REFACE
Related Documentation
6
O
MNI
5
XXX

AND
V
X
5
XX
V
X
6
XX
I
NSTALLATION
G
UIDE
Related
Documentation
To learn more about the V
x
5xxV
x
6xx terminal refer to the following set of
documents

Omni 56xx and V
x
6xx Certifications and Regulations VPN 23644

Omni 51005150 and V
x
510 Omni 3730 Certifications and Regulations VPN
23218

Omni 56xx and V
x
6xx Quick Installation Guide VPN 23643

Omni 51005150 and V
x
5xx Quick Installation Guide VPN 23219

Omni 5xxx and V
x
5xxV
x
6xx Privacy Shield Quick Installation Guide VPN
23642

Omni 56xx and V
x
6xx Carrying Case Quick Installation Guide VPN 23640

Omni 56xx and V
x
6xx Attachable StrapHandstrap Quick Installation Guide
VPN 23641

Omni 5xxx and V
x
5xxV
x
6xx Installation Guide VPN 23216

Omni 5xxx and V
x
5xxV
x
6xx Reference Manual VPN 23217

Verix V Operating System Programmers Manual VPN 23230

Verix V Tools Programmers Manual VPN 23231Conventions and Acronyms
This section describes the conventions and acronyms used in this guide
Document
Conventions
Various conventions are used to help you quickly identify special formatting
Table
1
describes these conventions and provides examples of their use
Table 1
Document Conventions
Convention
Blue
Text in blue indicates terms that are cross referenced
See
Verix V Tools Programmers
Manual VPN 23231Conventions and Acronyms

Italics
Italic typeface indicates book titles or emphasis
You must install a roll of thermal sensitive paper in the printer
Courier
The courier type face is used while specifying onscreen text such as text that you would enter at a command prompt or to provide an URL
httpwwwverifonecom
The pencil icon is used to highlight important information
RS232type devices do not work with the PINpad port
NOTE

P
REFACE
Related Documentation
O
MNI
5
XXX

AND
V
X
5
XX
V
X
6
XX
I
NSTALLATION
G
UIDE
7
Acronym Definitions
Various acronyms are used in place of the full definition
Table 2
presents
acronyms and their definitions

The caution symbol indicates possible hardware or software failure or loss of data
The terminal is not waterproof or dustproof and is intended for indoor use only
The lighting symbol is used as a warning when bodily injury might occur
Due to risk of shock do not use the terminal near water
Table 1
Document Conventions
Convention
CAUTION
WARNING
Table 2
Acronym Definitions
Acronym
Definitions
AC
Alternating Current
ATM
Automated Teller Machine
CDMA
Code Division Multiple Access
CR
Check Reader
EMV
Europay MasterCard and VISA
GPRS
General Packet Radio Service
GSM
Global System for Mobile Communication
ITP
Internal Thermal Printer
LCD
Liquid Crystal Display
LED
Light Emitting Diode
MRA
Merchandise Return Authorization
MSAM
MicromoduleSize Security Access Module
PED
PINEntry Devices
PIN
Personal Identification Number
RJ45
Registered Jack 45
RS232
Recommended Standard 232
SAM
Security Access Module
VPN
VeriFone Part Number
WiFi
Wireless Fidelity

P
REFACE
Related Documentation
8
O
MNI
5
XXX

AND
V
X
5
XX
V
X
6
XX
I
NSTALLATION
G
UIDE

O
MNI
5
XXX

AND
V
X
5
XX
V
X
6
XX
I
NSTALLATION
G
UIDE
9
C
HAPTER
1
Terminal
Overview
This chapter provides a brief description of the V
x
5xxV
x
6xx series of terminals
The V
x
5xxV
x
6xx terminal series represents the shape of things to come in e
payment These terminals are members of a broad product family that will provide a clear migration path into the future for current users of Omni countertop and portable terminals
The V
x
5xx series includes high performance countertop terminals with fixed and
modular enhanced communication options The V
x

510 also referred to as Omni
5150 is the entry point countertop terminal
The V
x
6xx series represents a new generation of wireless terminals The
pioneering V
x
610 also known as Omni 5600 features the same sleek compact
design of the V
x
510 but in a portable batterypowered form factor that uses
wireless technologies including WiFi CDMA and GSMGPRS
The bold ergonomic design is sleek and stylish offering countertop power and 32 bit performance in an integrated terminal that can be handed to the consumer for
input In addition the V
x
5xxV
x
6xx series serves as the entry point to VeriFones
acclaimed multiapplication platformwith the capability to securely support payment and valueadded applications on a single terminal
NOTE
VeriFone ships variants of the V
x
5xxV
x
6xx terminal for different markets Your
terminal may have a different configuration The following devices may or may not be present a smart card reader or zero or three MSAM cardholders
Features At a Glance

Delivers power and usability in a convenient handover design

Securely supports and runs payment and valueadded applications

Multiapplication operating environment

Offers unsurpassed performance on EMV smart card transactions

32bit processing and multitasking capabilities

Security architecture meets specifications for PED and sophisticated file authentication

T
ERMINAL
O
VERVIEW
Features and Benefits
10
O
MNI
5
XXX

AND
V
X
5
XX
V
X
6
XX
I
NSTALLATION
G
UIDE
Features and
Benefits
V
x
5xxV
x
6xx terminals provide the right combination of features and functions
This includes a tripletrack magneticstripe card reader smart card reader integrated PINpad and a quiet yet fast internal thermal printer ITP
Exceptional Ease of
Use

Bold design is sleek stylish and lightweight for conveniently handing the
terminal to the consumer for PIN entry or other input

Intuitive ATMstyle interface large 8line x 21character backlit display with
splitscreen capabilities large keys and extrasize menu prompts simplify training and reduce calls to the help desk

Integrated highspeed thermal printer simplifies paper loading and virtually
eliminates paper jams

Tripletrack highcoercivity card reader handles most magnetic stripe cards
Countertop
Performance in a
HandOver Design

32bit processing and multitasking capabilities make short work of payment
paymentrelated and valueadded applications

Exceptional graphicshandling capabilities of display and printer quickly render
logos graphical fonts and characterbased languages

VeriCentre Appliance Management Suite employs advanced file compression
to streamline simultaneous downloads of application software to hundreds of terminals

Integrated PINpad offers added convenience to handle PINbased
applications

Ensures uncompromising reliability from VeriFone the worldwide leader in
epayment
True Multi
Application
Capability

3 4 or 6 MB of memory and the dynamic memory allocation of the Verix V
OS support two or three typicalsized applications on a single terminal

Primary smart card reader and the MSAMs safeguard sensitive financial data
and support multiple smart card schemes

V
x
5xxV
x
6xx series of terminals and SoftPay EMV software have received
EMV Level 1 and Level 2 Type approval for smart card solutions The Verix EMV Library provides efficient development of other EMVcompliant applications

VeriShield security architecture meets published specifications for PED and
provides sophisticated file authentication to prevent execution of unauthorized
software on V
x
5xxV
x
6xx terminals
Wireless
Connectivity

With the V
x
6xx wireless terminals the point of payment can be almost
anywhere Customers are not tied to a fixed location

Always on wireless connection is made using the latest wireless
technologies including GSMGPRS CDMA and WiFi

V
X
5
XX
V
X
6
XX
I
NSTALLATION
G
UIDE
11
C
HAPTER
2
Terminal Setup
This chapter describes the terminal setup procedure You will learn how to

Select Terminal Location
and Protect the Terminal From Adverse
Environmental Factors

Unpack the Shipping Carton

Examine Terminal Features

Establish Telephone Line Connections

Install the Paper Roll
in the Printer

Connect Optional Devices

Connect the Terminal Power Pack

Connect the Exte rnal
Antenna
for some V
x
6xx models only

Conduct
Wireless Transactions

Conduct Smart Card or CreditDebit Tran sactions See
Smart Card
Transaction
and
Magnetic Card Reader Use

Select Terminal
Location
Use the following guidelines when selecting a location for your V
x
5xxV
x
6xx
terminal
Ease of Use
Select a location convenient for both merchant and cardholder

Select a flat support surface such as a countertop or table

Select a location near a power outlet and a telephonemodem line connection
For safety do not string the power cord in a walkway or place it across a walkway on the floor
Environmental
Factors

Do not use the terminal where there is high heat dust humidity moisture or
caustic chemicals or oils

Keep the terminal away from direct sunlight and anything that radiates heat
such as a stove or motor

Do not use the terminal outdoors
CAUTION
The terminal is not waterproof or dustproof and is intended for indoor use only
Any damage to the unit from exposure to rain or dust may void any warranty

T
ERMINAL
S
ETUP
Unpack the Shipping Carton
12
V
X
5
XX
V
X
6
XX
I
NSTALLATION
G
UIDE
Electrical
Considerations

Avoid using this product during electrical storms

Avoid locations near electrical appliances or other devices that cause
excessive voltage fluctuations or emit electrical noise for example air conditioners electric motors neon signs highfrequency or magnetic security devices or computer equipment

Do not use the terminal near water or in moist conditions
Unpack the
Shipping Carton
Open the shipping carton and carefully inspect its contents for possible tampering
or shipping damage The V
x
5xxV
x
6xx is a secure product and any tampering may
cause the terminal to cease to function properly
Figure 1
V
x
5xx and V
x
6xx Product Components
To unpack the
Shipping Carton
1
Remove and inspect the following items see
Figure 1

Terminal

Power pack

Telephone line cord

Power cord

Battery pack for V
x
6xx only

Antenna for V
x
6xx only if shipped loose

Paper roll
WARNING
Due to risk of shock or terminal damage do not use the terminal near water in a
wet basement bathtub wash bowl kitchen sink laundry tub or near a swimming pool
TERMINAL
BATTERY
V
X
6XX ONLY
ANTENNA V
X
6XX ONLY
PAPER ROLL
TELEPHONE LINE
CORD
POWER PACK
UNIVERSAL POWER
CORD

T
ERMINAL
S
ETUP
Examine Terminal Features
V
X
5
XX
V
X
6
XX
I
NSTALLATION
G
UIDE
13
2
Remove all plastic wrapping from the terminal and other components
3
Remove the clear protective film from the LCD screen
4
Save the shipping carton and packing material for future repacking or moving
the terminal
Examine Terminal
Features
Before you continue the installation process notice the features of the
V
x
5xxV
x
6xx termin al see
Figure 2

Figure 2
V
x
5xxV
x
6xx Terminal Features Front Panel
Front Panel
The front panel includes the following features

A terminal display backlit LCD screen

Five types of keys
a
A 12key telephonestyle keypad
b
Four ATMstyle function keys labeled F1 to F4 to the right of the LCD screen
c
Four unlabeled programmable function keys above the keypad
CAUTION
Do not use a terminal that has been damaged or tampered with The
V
x
5xxV
x
6xx terminal comes equipped with tamperevident labels If a label or
component appears damaged please notify the shipping company and your VeriFone representative or service provider immediately
INTERNAL THERMAL
PRINTER
PRINTER COVER RELEASE
ATMSTYLE FUNCTION KEYS
TERMINAL DISPLAY
MAGNETIC CARD READER
PROGRAMMABLE FUNCTION
ALPHA KEY
TELEPHONESTYLE
ENTER KEY
SMART CARD READER
CONNECTION PORTS
SAM COMPARTMENT
BOTTOM
KEYS
KEYPAD
CANCEL KEY
BACKSPACECLEAR KEY
GREEN INDICATOR LED
SERRATED METAL
STRIP

T
ERMINAL
S
ETUP
Examine Terminal Features
14
V
X
5
XX
V
X
6
XX
I
NSTALLATION
G
UIDE
d
Three colorcoded function keys below the keypad icons at right from left to right
CANCEL

BACKSPACE

CLEAR

ENTER

e
An ALPHA key centered at the top of the keypad

A magnetic card reader built into the right side The icon at right
shows the proper swipe direction with the stripe down and facing inward toward the keypad

A green indicator LED indicates power is ON

An internal thermal printer

A smart card reader built into the front of the terminal The icon
shown at right indicates proper card position and insertion direction

A SAM security access module compartment built into the bottom of the
terminal The V
x
5xxV
x
6xx terminal contains MSAM cardholders to support
multiple storedvalue card programs or other merchant card requirements
Connection Ports
Turn the terminal upside down to view the connection ports Notice that the ports
are recessed Different ports are provided to connect the V
x
5xxV
x
6xx to a
communications line optional peripheral devices and the power supply
Figure 3
shows the connection ports for the V
x
6xx terminal
Figure 3
V
x
6xx Connection Ports Side and Bottom View
NOTE
VeriFone ships variants of the V
x
5xxV
x
6xx terminal for different markets Your
terminal may have a different configuration The following devices may or may not be present a smart card reader or zero or three MSAM cardholders However the basic processes described in this guide remain the same regardless of terminal configuration

T
ERMINAL
S
ETUP
Examine Terminal Features
V
X
5
XX
V
X
6
XX
I
NSTALLATION
G
UIDE
15
Figure 4
shows the connection ports for the V
x
5xx terminal
Figure 4
V
x
5xx Connection Ports Bottom View
For information on how to atta ch peripheral devices see
Connect Optional
Devices

WARNING
Do not connect the terminal to the power supply until all the peripherals are
attached

T
ERMINAL
S
ETUP
Establish Telephone Line Connections
16
V
X
5
XX
V
X
6
XX
I
NSTALLATION
G
UIDE
Establish
Telephone Line
Connections
Connect the telephone cord to the communication port on the terminal then route it directly to a telephone wall jack see
Figure 5
and
Figure 6
This is a direct
connection and the line is dedicated to the terminal
Figure 5
V
x
6xx Direct Telephone Connection
Figure 6
V
x
5xx Direct Telephone Connection
WARNING
To reduce the risk of fire use only No 26AWG or larger telecommunication line
cord

T
ERMINAL
S
ETUP
Install the Paper Roll
V
X
5
XX
V
X
6
XX
I
NSTALLATION
G
UIDE
17
Install the Paper
Roll
A fast quiet thermal printer is built into the V
x
5xxV
x
6xx terminal Before you can
process transactions that require a receipt or record you must install a roll of thermalsensitive paper in the printer
The ITP uses a roll of singleply thermalsensitive paper 57 millimeters 224 inches wide and 25 meters 82 feet long A pink outofpaper indicator line appears on the edge of the paper approximately 18 inches before the end of the roll After this line appears there is enough paper remaining on the roll to conclude at least one transaction
To Install a Paper Roll
1
Press down on the button located on the side of the terminal to unlatch the
paper roll cover then lift the cover up and back see
Figure 7

Figure 7
Opening the Printer Cover
2
Remove any partial roll of paper in the printer tray by lifting up see
Figure 8

CAUTION
Poorquality paper can jam the printer and create excessive paper dust To order
highquality VeriFone paper refer to
Accessories and Documentation

Store thermal paper in a dry dark area Handle thermal paper carefully impact
friction temperature humidity and oils affect the color and storage characteristics of the paper
Never load a roll of paper with folds wrinkles tears or holes at the edges in the
print area

T
ERMINAL
S
ETUP
Install the Paper Roll
18
V
X
5
XX
V
X
6
XX
I
NSTALLATION
G
UIDE
3
Loosen the glued leading edge of the paper or remove the protective strip
from the new roll of paper Unwind the paper roll past any glue residue
Figure 8
Removing Partial Paper Roll
4
Hold the roll so the paper feeds from the bottom of the roll se e
Figure 9

5
Drop the paper roll into the printer tray
Figure 9
Loading Paper Roll
6
Pull paper up past the glue residue from printer tray

T
ERMINAL
S
ETUP
InstallReplace MSAM Cards
V
X
5
XX
V
X
6
XX
I
NSTALLATION
G
UIDE
19
7
Close the paper roll cover by gently pressing directly on the cover until it clicks
shut allowing a small amount of paper past the glue residue to extend outside the printer door see
Figure 10

Figure 10
Closing Paper Roll Cover
8
Tear the paper off against the serrated metal strip in the printer
For paper ordering information refer to
Accessories and Documentation

InstallReplace
MSAM Cards
When you first receive your V
x
5xxV
x
6xx terminal you may need to install one or
more MSAM cards or you may need to replace old cards
To InstallReplace
MSAMs
1
Remove the power cord andor battery see
Smart Battery
from the terminal
2
Place the terminal upside down on a soft clean surface to protect the lens
from scratches
CAUTION
To prevent the paper roll cover from damaging the print roller always gently press
down on the printer dust cover to close it
CAUTION
Observe standard precautions when handling electrostatically sensitive devices
Electrostatic discharges can damage this equipment VeriFone recommends using a grounded antistatic wrist strap

T
ERMINAL
S
ETUP
InstallReplace MSAM Cards
20
V
X
5
XX
V
X
6
XX
I
NSTALLATION
G
UIDE
3
Remove the MSAM compartment door screw and rotate the door up and back
to access the MSAM cardholders see
Figure 11

Figure 11
Opening MSAM Compartment Door
4
Remove any previously installed MSAM card by sliding the card from the
MSAM cardholder
5
Install an MSAM card by aligning the card and carefully sliding it within the
guides on the cover until it is fully inserted see
Figure 12

Figure 12
Installing an MSAM Card
MSAM COMPARTMENT
DOOR
MSAM COMPARTMENT
DOOR SCREW
NOTE
Before inserting the MSAM card position it as shown in
Figure 12
wit h the cards
gold contacts facing the smart car reader end of the terminal The cardholder connector base has a set of contacts and a notch on one corner to ensure the MSAM card is positioned correctly The MSAM card has a notch on one corner to ensure that it fits into the connector base in only one way The MSAM compartment door will not close properly if the MSAM cards are installed incorrectly

T
ERMINAL
S
ETUP
Connect Optional Devices
V
X
5
XX
V
X
6
XX
I
NSTALLATION
G
UIDE
21
6
Replace the MSAM compartment door and reinstall the screw see
Figure 13

Figure 13
Closing MSAM Compartment Door
Connect
Optional
Devices
The V
x
5xxV
x
6xx supports some peripheral devices designed for use with
electronic pointofsale terminals
For more information about optional devices please contact your VeriFone
distributor
V
x
5xx Optional
Device Connections
For the V
x
5xx use the two ports on the back panel to connect up to two optional
devices
Connecting the PINpad or Smart Card Reader to the V
x
5xx
Use the following procedure to connect a PINpad or smart card reader
1
Insert the RJ45type connector on the end of the PINpad or smart card reader
into the port on the back of the peripheral device
To install a PINpad 101 PINpad 201 or PINpad 1000 position and insert the grommet to secure the cable connection
If a cable is not already connected to the smart card reader or PINpad insert the small modular plug on one end of the interface cable into the optional devices modular jack
CAUTION
Before connecting any peripheral device remove the power cord from the bottom
of the terminal and ensure that the green indicator LED is not lit Reconnect the power cord only after you are finished connecting the peripheral devices For complete information about peripheral installation and use refer to the user documentation supplied with those devices
NOTE
RS232type devices do not work on the PINpad port PINpadtype devices do not
work on the RS232 port If an optional peripheral device does not function correctly check the port connection

T
ERMINAL
S
ETUP
Connect Optional Devices
22
V
X
5
XX
V
X
6
XX
I
NSTALLATION
G
UIDE
2
Insert the larger RJ45type connector on the other end of the PINpad cable
into the PINpad serial port on the bottom of the terminal
Figure 14
V
x
5xx Example PINpad Serial Port Connections
Connecting the Check Reader to the V
x
5xx
The V
x
5xx terminal supports the CR 600 and CR 1000i check readers Contact
your VeriFone representative or visit the online store at
wwwstoreverifonecom

for information on these devices
Figure 15
provides an example of a peripheral
connection to the RS232 port
Figure 15
V
x
5xx Example Check Reader Connection
CAUTION
Check readers require a separate power source Before connecting a check
reader or similar device remove the power cord from the bottom of the terminal and ensure that the green indicator LED is not lit

T
ERMINAL
S
ETUP
Connect Optional Devices
V
X
5
XX
V
X
6
XX
I
NSTALLATION
G
UIDE
23
V
x
6xx Optional
Device Connections
The side port of the V
x
6xx terminal can operate either as a PINpad port or an RS
232 port depending on the power source available
Connecting the PINpad or Smart Card Reader to the V
x
6xx
When plugged in and not operating off battery power the side port operates as a PINPad port and the terminal can be connected to a PINpad see
Figure 16

Use the following procedure to connect a PINpad or smart card reader
1
Insert the RJ45type connector on the end of the PINpad or smart card reader
into the port on back of the peripheral device
To install a PINpad 101 PINpad 201 or PINpad 1000 position and insert the grommet to secure the cable connection
If a cable is not already connected to the smart card reader or PINpad insert the small modular plug on one end of the interface cable into the optional devices modular jack
2
Insert the larger RJ45type connector on the other end of the PINpad cable
into the PINpad serial port on the side of the terminal
Figure 16
provides an
example of a smart card reader and PINpad connection to the PINpad serial port
Figure 16
V
x
6xx Example PINpad Serial Port Connections

T
ERMINAL
S
ETUP
Connect Optional Devices
24
V
X
5
XX
V
X
6
XX
I
NSTALLATION
G
UIDE
Connecting the Check Reader to the V
x
6xx
When operating off battery power and not plugged in the side port operates as an RS232 port and the terminal can be connected to a check reader The
V
x
5xxV
x
6xx terminal supports the CR 600 and CR 1000 i check readers Contact
your VeriFone representative or visit the online st ore at
wwwstoreverifonecom

for information on these devices
Figure 17
provides an example of a peripheral connection to the RS232 port
Figure 17
V
x
6xx Example Check Reader Connection
External Printers
Supported
Although all V
x
5xxV
x
6xx variants have an internal thermal printer it may be
convenient to print larger print runs for example daily or weekly reports to an
external printer The V
x
5xxV
x
6xx terminal supports the VeriFone P250 P350
P900 and P950 external printers Contact your VeriFone representative or visit the online store at
www storeverifonecom

for information on these devices
External printer connections are through the RS232 port and require a separate power supply
CAUTION
Check readers require a separate power source Before connecting a check
reader or similar device remove the power cord from the bottom of the terminal and ensure that the green indicator LED is not lit

T
ERMINAL
S
ETUP
Connect the Terminal Power Pack
V
X
5
XX
V
X
6
XX
I
NSTALLATION
G
UIDE
25
Connect the
Terminal Power
Pack
When you have finished connecting optional peripherals you are ready to
connect the V
x
5xxV
x
6xx terminal to the provided power source
To Connect the
Terminal Power Pack
1
Insert the round barrel connector see
Figure 18
and
Figure 19
into
the power port identified by the icon at right
Figure 18
V
x
6xx Power Pack Connection
Figure 19
V
x
5xx Power Pack Connection
2
Route the cable through cable retainer to secure the power cord see
Figure
19

3
Insert the AC power cord into the power pack
CAUTION
Using an incorrectly rated power supply may damage the terminal or cause it not
to work as specified Before troubleshooting ensure that the power supply being used to power the terminal matches the requirements specified on the bottom of the terminal See
Chapter 3

Specifications
for detailed power supply
specifications Obtain the appropriately rated power supply before proceeding
NOTE
The bottom of the V
x
5xx has an integrated cableretaining feature to secure the
power cord to the terminal

T
ERMINAL
S
ETUP
Smart Battery
26
V
X
5
XX
V
X
6
XX
I
NSTALLATION
G
UIDE
4
Plug the AC power cord into a wall outlet or powered surge protector
When the terminal has power the terminal lights are activated and the green LED indicator remains lit
If an application is loaded in the terminal it starts after the initial VeriFone copyright screen and usually displays a unique copyright screen If no application is loaded in the terminal
DOWNLOAD NEEDED
appears on screen after the initial
VeriFone copyright screen
Smart Battery
The V
x
6xx wireless terminal uses an Liion smart battery see
Accessories and
Documentation
fo r ordering information The internal logic of the smart battery
prevents both overcharging and undercharging a fault condition in which the battery level goes well below the minimum acceptable charge and the battery
becomes unusable
The following are features of the smart battery

Two Liion cells

A fuel gauge module that

monitors state of charge voltage and current

communicates with the terminal charge parameters and status to indicate
full discharge

determines full charge capacity on charge cycle and uninterrupted
discharge cycle and

automatically shuts down when cell voltage is extremely low

A safety circuit that

prevents cell damage from overcharge overdischarge or overheating
WARNING
Do not plug the power pack into an outdoor outlet or operate the terminal
outdoors
WARNING
Disconnecting the power during a transaction may cause transaction data files
not yet stored in terminal memory to be lost
NOTE
To protect against possible damage caused by lightning strikes and electrical
surges consider installing a power surge protector
NOTE
The V
x
6xx terminal will operate on battery power or on power pack power The
smart battery charger in the terminal will be active whenever the power pack is connected

T
ERMINAL
S
ETUP
Smart Battery
V
X
5
XX
V
X
6
XX
I
NSTALLATION
G
UIDE
27

activates when the battery is left in an unused terminal for extended
periods and

resets when battery voltage reaches a preset threshold during the charge
cycle
Installation
The V
x
6xx smart battery fits in a slot on the back of the V
x
6xx terminal as shown
in
Figure 20
The locking tab clicks when the battery is in place The slot is keyed
so that there is only one way to insert the battery
Figure 20
Install the Smart Battery
Removal
To remove the V
x
6xx smart battery press the locking tab at the top of the battery
and pull the smart battery from its slot
Figure 21
Detaching the Smart Battery from the V
x
6xx Terminal
Charging
After unpacking your V
x
6xx terminal install the battery and connect the power
pack to the unit for 6 hours
It is also recommended that the smart battery receive a periodic full discharge To ensure a full discharge use the unit until the battery is fully drained
The smart battery has a safety circuit to protect the Liion cells from overcharging and overdischarging If the battery is overdischarged the safety circuit shuts down the battery The battery must then be recharged to restore operation
NOTE
Conserve battery power by turning the V
x
6xx terminal off when not in use If the
terminal is not to be used for several days remove the battery from the terminal as it continues to discharge even when the terminal is turned off

T
ERMINAL
S
ETUP
InstallReplace SIM Card GSMGPRS Models
28
V
X
5
XX
V
X
6
XX
I
NSTALLATION
G
UIDE
Battery Life
The V
x
6xx smart battery can be charged and discharged hundreds of times but
will eventually wear out When operating times are noticeably shorter than usual it is time to buy a new battery see
Accessories and Documentation
for ordering
information
InstallReplace
SIM Card
GSMGPRS
Models
The SIM Subscriber Identity Module card is a smart card inserted in the V
x
6xx
GSMGPRS terminal that contains your GSMGPRS radio account information Use the following procedure to replace or install a SIM card
1
Loosen the screw from the GSMGPRS sled module at the back of the V
x
6xx
terminal
Figure 22
Loosen Retaining Screw
NOTE
The V
x
6xx terminal automatically shuts off when the smart battery reaches the
critically low charge state If this occurs the smart battery must be recharged for a minimum of 12 hour before it can power the terminal It may take several recharge attempts to reset the safety circuit when charging a smart battery that has been discharged below this critical state
WARNING
Do not dispose of batteries in a fire Liion batteries must be recycled
or disposed of properly Do not dispose of Liion batteries in municipal waste sites

T
ERMINAL
S
ETUP
InstallReplace SIM Card GSMGPRS Models
V
X
5
XX
V
X
6
XX
I
NSTALLATION
G
UIDE
29
2
Detach the GSMGPRS sled module from the terminal
Figure 23
Remove GSMGPRS Sled Module
3
Insert the SIM into the cardholder at the back of the GSMGPRS sled module
Figure 24
Insert SIM Card Into GSMGPRS Sled Module
NOTE
The SIM cardholder has a notch on one corner to ensure the SIM card is
positioned correctly and for easy orientation in the cardholder Before inserting the SIM card position it as shown in
Figure 24
with the cards gold contacts
facing down

T
ERMINAL
S
ETUP
InstallReplace SIM Card GSMGPRS Models
30
V
X
5
XX
V
X
6
XX
I
NSTALLATION
G
UIDE
4
Replace the GSMGPRS sled module in the terminal
Figure 25
Replace GSMGPRS Module
5
Tighten the retaining screw
Figure 26
Tighten Retaining Screw

T
ERMINAL
S
ETUP
Antenna
V
X
5
XX
V
X
6
XX
I
NSTALLATION
G
UIDE
31
Antenna
For some V
x
6xx terminals to establish a wireless connection an external antenna
is provided This connection allows communication with your service provider to upload transaction data from the terminal and download system upgrades to the terminal Radio service is activated by your service provider
Installation
This section only discusses V
x
6xx terminals with external antenna If the V
x
6xx
arrives from manufacture with the antenna unattached use the following procedure to install the antenna
1
Locate the antenna port on the back side of the V
x
6xx terminal
2
Align the connector on the end of the antenna with the connector on the end of
the terminal
3
Push gently on the center of the base of the antenna until it slides into
position
Figure 27
Align Antenna with Antenna Port
NOTE
Some V
x
6xx terminals have an internal antenna and this section can be ignored
Use only the antenna designed for your unit Failure to use the proper antenna
results in the inability to establish a wireless connection
CAUTION
Never hold the unit by the antenna doing so may break the connection and void
your warranty

T
ERMINAL
S
ETUP
Antenna
32
V
X
5
XX
V
X
6
XX
I
NSTALLATION
G
UIDE
4
Screw the barrel nut finger tight to retain the antenna
Figure 28
Tighten Antenna Barrel Nut
Orientation
To establish good wireless communication uplink vertically align the antenna with respect to ground and sky

For example if standing and holding the terminal
horizontally position the antenna approximately at a 90

angle to the unit that is
pointing up from the ground This should point the antenna directly at the sky
If the unit is on a flat surface for example a table top position the antenna so that it points directly at the sky
Replacing the
Antenna
If your V
x
6xx terminal has difficulties completing wireless transactions you may
have to replace the antenna Use the following procedure to replace the antenna
1
Remove the existing antenna from the V
x
6xx terminal
a
Unscrew the barrel nut to loosen the antenna
b
Pull gently on the center of the base of the antenna until it slides out of position
2
Align the connector on the end of the new antenna with the connector on the
end of the terminal
3
Push gently on the center of the base of the antenna until it slides into
position
4
Screw the barrel nut finger tight to retain the antenna
NOTE
If an application for example SoftPay is installed in your V
x
6xx unit a signal
strength indicator may appear on the display

T
ERMINAL
S
ETUP
Wireless Transactions
V
X
5
XX
V
X
6
XX
I
NSTALLATION
G
UIDE
33
Wireless
Transactions
To conduct a wireless transaction

Ensure the terminal is in an optimal position for transmitting

Follow the onscreen instructions provided with your application
Smart Card
Transaction
The smart card transaction procedure may vary from one application to another Verify the procedure with your application provider before performing a smart card transaction
To Conduct a Smart
Card Transaction
1
Position a smart card with the contacts facing upward see
Figure 29

2
Insert the smart card into the smart card reader slot in a smooth continuous
motion until it seats firmly
3
Remove the card only when the application indicates the transaction is
complete
Figure 29
Inserting a Smart Card
Magnetic Card
Reader Use
The V
x
5xxV
x
6xx supports creditdebit card transactions
To Conduct a Credit
Debit Card
Transaction
1
Position a magnetic card with the stripe in the card reader and facing inward
toward the keypad
2
To ensure a proper read of the magnetic swipe card the user should insert the
magnetic card from the top of the unit as sh own in
Figure 30

CAUTION
Leave the smart card in the card reader until the transaction is complete
Premature card removal will invalidate the transaction

T
ERMINAL
S
ETUP
Magnetic Card Reader Use
34
V
X
5
XX
V
X
6
XX
I
NSTALLATION
G
UIDE
3
Swipe the card through the magnetic card reader
Figure 30
Using the Magnetic Card Reader

O
MNI
5
XXX

AND
V
X
5
XX
V
X
6
XX
I
NSTALLATION
G
UIDE
35
C
HAPTER
3
Specifications
This chapter discusses power requirements dimensions and other specifications
of the V
x
5xxV
x
6xx terminal
Power
V
x
5xxV
x
6xx terminal 9 V DC 40 A
DC Power Pack
UL ITE listed Class 2 power supply
a
Input rated 100 240V AC 5060 Hz
b
Output rated 86 94V DC 40 A
Barrel connector polarity
Temperature

Operating temperature 0

to 40

C 32

to 104

F

Storage temperature 30

to 60

C 22

to 140

F

Relative humidity 5 to 90 no condensation
External
Dimensions
For V
x
5xx

Length 2092 mm 82 in

Width 1018 mm 40 in

Depth 72 mm 28 in
For V
x
6xx with Internal Antenna

Length 2092 mm 82 in

Width 1018 mm 40 in

Depth 72 mm 28 in
For Vx6xx with External Antenna

Length 2142 mm 84 in

Width 1018 mm 40 in

Depth 72 mm 28 in

S
PECIFICATIONS
Weight
36
O
MNI
5
XXX

AND
V
X
5
XX
V
X
6
XX
I
NSTALLATION
G
UIDE
Weight
Terminal unit weight 048kg 106 lb
For V
x
5xx

Omni 51005150 and V
x
510 Omni 3730 Certifications and Regulations

VPN 23218

Omni 51005150 and V
x
5xx Quick Installation Guide VPN 23219
For V
x
6xx

Omni 56xx and V
x
6xx Certifications and Regulations VPN 23644

Omni 56xx and V
x
6xx Quick Installation Guide VPN 23643
NOTE
CDMA
SAR compliance for body worn operating configurations is limited to the specific
belt clips holsters accessories that have no metallic component in the assembly The highest reported SAR values for V
x
6xx terminals under the FCC
ID B32OMNI5600C are PMS modes Part 22 Bodyworn 0567mWg PCS modes Part 24 Bodyworn 0205mWg
GSMGPRS
SAR compliance for body worn operating configurations is limited to the specific
belt clips holsters accessories that have no metallic component in the assembly The highest reported SAR values for V
x
6xx terminals under the FCC
ID B32OMNI5600G are PMS modes Part 22 Bodyworn 0753 mWg PCS modes Part 24 Bodyworn 0564mWg

O
MNI
5
XXX

AND
V
X
5
XX
V
X
6
XX
I
NSTALLATION
G
UIDE
37
C
HAPTER
4
Maintenance
The V
x
5xxV
x
6xx has no usermaintainable parts
Clean the
Terminal
To clean the terminal use a clean cloth slightly dampened with water and a drop or two of mild soap For stubborn stains use alcohol or an alcoholbased cleaner
Terminal
Contacts
Gently swab the contacts with alcohol or contact cleaner to remove the dirt It is
important that the exposed contacts of the V
x
6xx battery stay clean and unbent
Smart Card
Reader
Do not attempt to clean the smart card reader Doing so may void any warranty For smart card reader service contact your VeriFone distributor or service provider
CAUTION
Never use thinner trichloroethylene or ketonebased solvents they may cause
deterioration of plastic or rubber parts
Do not spray cleaners or other solutions directly onto the keypad or terminal
display
CAUTION
Avoid touching the contacts in the raised area in the center of the V
x
6xx battery
and the recessed area on the terminal Finger oils tarnish contacts causing bad connections When operating on battery power and experiencing a high occurrence of bad or incomplete data transfers clean the contacts

M
AINTENANCE
Smart Card Reader
38
O
MNI
5
XXX

AND
V
X
5
XX
V
X
6
XX
I
NSTALLATION
G
UIDE

O
MNI
5
XXX

AND
V
X
5
XX
V
X
6
XX
I
NSTALLATION
G
UIDE
39
C
HAPTER
5
VeriFone Service and Support
For V
x
5xxV
x
6xx terminal problems contact your local VeriFone representative or
service provider
For V
x
5xxV
x
6xx product service and repair information

USA VeriFone Service and Support Group 1800VeriFone 8374366
Monday Friday 8 AM 8 PM Eastern time

International Contact your VeriFone representative
Return a
Terminal or
Smart Battery
for Service
Before returning a V
x
5xxV
x
6xx terminal smart battery or sled module to
VeriFone you must obtain an MRA number The following procedure describes
how to return one or more V
x
5xxV
x
6xx terminals smart batteries or sled
modules for repair or replacement US customers only
To Return a Terminal
for Service
1
Get the following information from the printed labels on the bottom of each
V
x
5xxV
x
6xx terminal smart battery or sled module to be returned

Product ID including the model and part number For example
OMNI 5100 and Pxxx xxxxx Mxxxxxxxxxx or 2xxxxxx

Serial number SN xxxxxxxxx
2
Obtain the MRA numbers by completing one of the following
a
Call VeriFone tollfree within the United States at 1800VeriFone and follow the automated menu options

Select the MRA option from the automated message The MRA
department is open Monday to Friday 8 AM8 PM Eastern Time

Give the MRA representative the information you gathered in Step 1
If the list of serial numbers is long you can fax the list along with the information gathered in Step 1 to the MRA department at 727953 4172 US
b
Address a fax to VeriFone MRA Dept with the model and part numbers

Include a telephone number where you can be reached and your fax
number
NOTE
International customers are advised to contact their local VeriFone representative
for assistance regarding service return or replacement of terminals or batteries

V
ERI
F
ONE
S
ERVICE

AND
S
UPPORT
Accessories and Documentation
40
O
MNI
5
XXX

AND
V
X
5
XX
V
X
6
XX
I
NSTALLATION
G
UIDE
c
Complete the Inquiry Contact Form at
httpwwwverifonecomaboutus
contactcontactformcfm

Address the Subject box with to VeriFone MRA Dept

Reference the model and part number in the Note box
3
Describe the problems
4
Provide the shipping address where the repaired or replacement unit must be
returned
5
Keep a record of the following items

Assigned MRA numbers

VeriFone serial number assigned to the V
x
5xxV
x
6xx terminal smart
battery or sled module you are returning for service or repair terminal serial numbers are located on the bottom of the unit

Shipping documentation such as air bill numbers used to trace the
shipment

Models returned model numbers are located on the VeriFone label on
the bottom of the V
x
5xxV
x
6xx terminal
Accessories
and
Documentation
VeriFone produces the following accessories and documentation for the
V
x
5xxV
x
6xx terminal When ordering please refer to the part number in the left
column

VeriFone online store at

www storeverifonecom

USA VeriFone Customer Development Center 800VeriFone 8374366
Monday Friday 7 AM 8 PM Eastern time

International Contact your VeriFone representative
Power Pack
Contact your local VeriFone distributor to determine which power pack or power cord fits your needs
CPS109363A
DC power pack universal
2197301
AC power cord US
Thermal Printer
Paper
CRM003901
CRM0039 in 30roll bulk package
CRM0040
Highgrade thermal printer paper 57 mm 224inch width 25meter 82feet length single roll Available in 20roll or 50roll bulk packages
NOTE
One MRA number must be issued for each V
x
5xxV
x
6xx terminal you return to
VeriFone even if you are returning several of the same model

V
ERI
F
ONE
S
ERVICE

AND
S
UPPORT
Accessories and Documentation
O
MNI
5
XXX

AND
V
X
5
XX
V
X
6
XX
I
NSTALLATION
G
UIDE
41
VeriFone Cleaning
Kit
0274601
Cleaning Kit
Telephone Line
Cord
0012417
21meter 7foot telephone line cord black with modular RJ11type connectors
Swivel Stand
2305001
Swivel Stand
Documentation
23216
Omni 5xxx and V
x
5xxV
x
6xx Installation Guide
23217
Omni 5xxx and V
x
5xxV
x
6xx Reference Manual
23218
Omni 51005150 and V
x
510 Omni 3730 Certifications and
Regulations
23219
Omni 51005150 and V
x
5xx Quick Installation Guide
23230
Verix V Operating System Programmers Manual
23231
Verix V Tools Programmers Manual
23640
Omni 56xx and V
x
6xx Carrying Case Quick Installation Guide
23641
Omni 56xx and V
x
6xx Attachable StrapHandstrap Quick
Installation Guide
23642
Omni 5xxx and V
x
5xxV
x
6xx Privacy Shield Quick Installation
Guide
23643
Omni 56xx and V
x
6xx Quick Installation Guide
23644
Omni 56xx and V
x
6xx Certifications and Regulations

V
ERI
F
ONE
S
ERVICE

AND
S
UPPORT
Accessories and Documentation
42
O
MNI
5
XXX

AND
V
X
5
XX
V
X
6
XX
I
NSTALLATION
G
UIDE

O
MNI
5
XXX

AND
V
X
5
XX
V
X
6
XX
I
NSTALLATION
G
UIDE
43
C
HAPTER
6
Troubleshooting Guidelines
The troubleshooting guidelines provided in the following section are included to
assist you to successfully install and configure your V
x
5xxV
x
6xx terminal If you
have problems operating your V
x
5xxV
x
6xx terminal please read through these
troubleshooting examples
If the problem persists even after performing the outlined guidelines or if the problem is not described below contact your local VeriFone representative for assistance Typical examples of malfunction you may encounter while operating
your V
x
5xxV
x
6xx terminal and steps you can take to resolve them are listed
Terminal Does
Not Start

Ensure that the smart battery charge state is not below the critically low level
For V
x
6xx terminals only

Recharge or replace the smart battery For V
x
6xx terminals only

Ensure that you pressed the ENTERON key for approximately 3 seconds
until the unit lit up
Terminal Display
Does not Show
CorrectReadable
Info

Recharge or replace the battery For V
x
6xx terminals only

Connect the V
x
5xxV
x
6xx terminal in to a knowngood power supply if you
have one to see if this clears the problem
If the problem persists contact your local VeriFone representative for assistance
NOTE
The V
x
5xxV
x
6xx terminal comes equipped with tamperevident labels The
V
x
5xxV
x
6xx contains no user serviceable parts Do not under any circumstance
attempt to disassemble the terminal Perform only those adjustments or repairs specified in this guide For all other services contact your local VeriFone service provider Service conducted by parties other than authorized VeriFone representatives may void any warranty
CAUTION
Use only a VeriFonesupplied power pack Using an incorrectly rated power
supply may damage the terminal or cause it not to work as specified Before troubleshooting ensure that the power supply being used to power the terminal matches the requirements specified on the bottom of the terminal See
Chapter
3

Specifications
for detailed power supply specifications Obtain the
appropriately rated power supply before continuing with troubleshooting

T
ROUBLESHOOTING
G
UIDELINES
Smart Battery Will Not Charge
44
O
MNI
5
XXX

AND
V
X
5
XX
V
X
6
XX
I
NSTALLATION
G
UIDE
Smart Battery
Will Not Charge
The V
x
6xx smart battery must initially receive a full charge to calibrate its full
charge capacity
Blank Display
When the V
x
5xxV
x
6xx terminal display screen does not show correct or clearly
readable information

Check terminal power connection

Remove and reapply power to the terminal

Check all cable connections and verify that the telephone line is properly
connected

If the problem persists contact your local VeriFone service provider
Terminal Does
Not Dial Out
If the terminal does not dial out

Check the telephone line connections

Check that the telephone line is working by plugging it into a working
telephone and listening for a dial tone

Replace the telephone cable that connects the terminal with a cable you know
is working correctly

If the problem persists contact your local VeriFone service provider
Printer Does Not
Print
If the printer does not work properly

Check battery status or terminal power connection The printer will not print if
there is an insufficient charge remaining in the battery to complete the print
operation For V
x
6xx terminals only

Check if the printer is out of paper and that the roll is properly installed Open
the paper roll cover and install a new roll of printer paper or ensure that the roll is feeding from the bottom

Verify that the printer roller and paper roll dust cover are properly installed

If the problem persists contact your VeriFone distributor or service provider
NOTE
Allow the V
x
6xx terminal to remain connected to the power pack for 6 hours to
ensure the battery receives a full charge
Conserve battery power by turning the V
x
6xx terminal off when not in use If the
terminal will not be used for several days remove the battery from the terminal as it continues to discharge even when the terminal is turned off
NOTE
The V
x
6xx terminal automatically shuts off when the smart battery reaches the
critically low charge state If this occurs the smart battery must recharge a minimum of 12 hour before it can power the terminal It may take several recharge attempts to reset the safety circuit when charging a smart battery that has been discharged below this critical state

T
ROUBLESHOOTING
G
UIDELINES
Printer Paper Jam
O
MNI
5
XXX

AND
V
X
5
XX
V
X
6
XX
I
NSTALLATION
G
UIDE
45
Printer Paper
Jam
If paper jams inside the printer

Press the button on the side of the terminal to unlatch the paper roll cover
then open the cover

Remove the damaged paper from the paper roll and clear the feed
mechanism

Install a roll of printer paper as described in
Install the Paper Roll

If the problem persists it may be due to poor paper quality Install a new
roll of higherquality paper
Peripheral
Device Does Not
Work
If any peripheral device PINpad or smart card reader does not work properly

Check the power cord connection to the peripheral device

Check that the device connected to the proper port has power and is
functioning properly If possible perform a selftest on the device in question

The cable connecting the optional device to the V
x
5xxV
x
6xx terminal serial
port may be defective Try a different serial cable See
Connect Optional
Devices

If the problem persists contact your local VeriFone representative
Keypad Does
Not Respond
If the keypad does not respond properly

Check the terminal display If it displays the wrong character or nothing at all
when you press a key follow the step s outlined in
Transactions Fail To
Process

If pressing a function key does not perform the expected action refer to the
user documentation for that application to ensure you are entering data correctly

If the problem persists contact your local VeriFone representative
Transactions
Fail To Process
There are several reasons why the terminal may not be processing transactions Use the following steps to troubleshoot failures
Check the Magnetic Card Reader

Perform a test transaction using one or more different magnetic stripe cards to
ensure the problem is not a defective card

Ensure that you are swiping cards properly With the V
x
5xxV
x
6xx card reader
the black magnetic stripe on the card should face down and inward toward the keypad and must be inserted from the top of the terminal see
Figure 30

WARNING
Poorquality paper may jam the printer To order highquality VeriFone paper
refer to
Accessories and Documentation

T
ROUBLESHOOTING
G
UIDELINES
Transactions Fail To Process
46
O
MNI
5
XXX

AND
V
X
5
XX
V
X
6
XX
I
NSTALLATION
G
UIDE

Process a transaction manually using the keypad instead of the card reader If
the manual transaction works the problem may be a defective card reader

Contact your VeriFone distributor or service provider

If the manual transaction does not work proceed to
Check the Telephone
Line

Check the Smart Card Reader

Perform a test transaction using several different smart cards to ensure the
problem is not a defective card

Ensure that the card is inserted correctly and that the card is not removed
prematurely

Ensure the MSAM cards are properly inserted in the cardholders and that the
cardholders are properly secured see
InstallReplace MSAM Cards

Contact your VeriFone distributor or service provider

If the manual transaction does not process proceed to
Check the Telephone
Line

Check the Telephone Line

Disconnect the telephone line from the V
x
5xxV
x
6xx terminal and connect it to
a working telephone to check for a dial tone If there is no dial tone replace the telephone cable

If the problem appears to be with the telephone line check with the party you
are trying to call to see if their system is operational If they are not experiencing difficulties with their line contact the telephone company and have your line checked

If the telephone line works contact your local VeriFone representative for
assistance

O
MNI
5
XXX

AND
V
X
5
XX
V
X
6
XX
I
NSTALLATION
G
UIDE
47
I
NDEX
A
accessories
40
documentation
41
ordering
41
power packs
40
swivel stand
41
telephone line cord
41
thermal printer paper
40
VeriFone cleaning kit
41
antennas
installation
31
orientation
32
replacing
32
B
batteries
extending the battery life
28
See also smart battery
C
check readers
24
cleaning kit
41
connection ports
14
contact VeriFone
39
D
dial out problems
troubleshooting
44
displays
troubleshooting
43

44
documentation
40
acronym definitions
7
conventions
6
ordering
41
E
electrical considerations
12

19
shock prevention
12
electrostatic discharges
19
prevention
19
environmental factors
11
external printers
RS232 port connection
24
external printers supported
VeriFone external printers
24
I
installation
9
connecting a check reader to V
x
5xx
22
connecting a check reader to V
x
6xx
24
connecting a PINpad to V
x
5xx
21
connecting a PINpad to V
x
6xx
23
connecting a smart card reader to V
x
5xx
21
connecting a smart card reader to V
x
6xx
23
connecting a smart card writer to V
x
5xx
21
connecting optional devices
21
connecting the terminal power pack
25
connecting the terminal to a telephone line
16
MSAM cardholders
19
MSAM cards
19
peripherals
24
terminal location
11
unpacking the shipping carton
12
using the magnetic card reader
33
K
keypads
troubleshooting
45
M
magnetic card readers
using
33
maintenance
cleaning the terminal
37
cleaning the terminal contacts
37
returning a battery for repair or replacement
39
returning a terminal for repair or replacement
39
MSAM cardholders
19
MSAM cards
19
O
optional devices

I
NDEX
P
48
O
MNI
5
XXX

AND
V
X
5
XX
V
X
6
XX
I
NSTALLATION
G
UIDE
connecting
21
P
paper jams
troubleshooting
45
paper rolls
for thermal printers
17

45
installation
17
peripherals
check readers
24
installation
24
PINpads
23
printers
24
smart card readers
23
smart card writers
23
troubleshooting
45
PINpads
connecting
23
power packs
AC version
40
connecting
25
DC version
40
ordering
40
printer paper
ordering
40
printers
troubleshooting
44
S
service
returning a battery for repair or replacement
39
returning a terminal for repair or replacement
39
SIM cards
for GSM models
28
installation
28
smart battery
28
battery life
28
charging
27
conserving power
27
disposal
28
features
26
installation
27
recharging
28
removal
27
troubleshooting
44
smart card readers
connecting
23
smart card writers
connecting
23
specifications
DC power pack
35
power
35
temperature
35
weight
36
T
technical support
contacting VeriFone
39
returning a battery for repair or replacement
39
returning a terminal for repair or replacement
39
telephone line connections
16
telephone line cords
ordering
41
terminal features
general
13
terminals
accessories
40
benefits
10
cleaning
37
documentation
40
electrical considerations
12
environmental factors
11
features
13
repair
39
replacement
39
service and support
39
troubleshooting
43

44
thermal printer paper
storage
17
thermal printers
about the thermal printer paper
17

45
paper jams
45
troubleshooting
44
transactions
smart cards
33
wireless
33
troubleshooting
batteries
44
displays
43

44
guidelines
43
keypads
45
peripherals
45

I
NDEX
V
O
MNI
5
XXX

AND
V
X
5
XX
V
X
6
XX
I
NSTALLATION
G
UIDE
49
printers
44
terminal transactions
45
terminals
43

44
V
VeriCentre Appliance Management Suite
simultaneous downloads
10
V
x
5xxV
x
6xx
multiapplication capability
10
W
wireless connection
CDMA
10
GSMGPRS
10
WiFi
10
wireless transactions
33

Omni 5xxx and V
x
5xxV
x
6xx
Installation Guide
VeriFone Part Number 23216 Revision B
VeriFone Inc 2099 Gateway Place Suite 600 San Jose CA 95110 USA Tel 800 VeriFone 8374366
wwwverifonecom

Document Outline
Omni 5xxx and Vx5xxVx6xx Installation Guide
Contents
Preface
Audience
Organization
Related Documentation
Document Conventions
Acronym Definitions
Terminal Overview
Features and Benefits
Exceptional Ease of Use
Countertop Performance in a HandOver Design
True Multi Application Capability
Wireless Connectivity
Terminal Setup
Select Terminal Location
Ease of Use
Environmental Factors
Electrical Considerations
Unpack the Shipping Carton
Examine Terminal Features
Front Panel
Connection Ports
Establish Telephone Line Connections
Install the Paper Roll
InstallReplace MSAM Cards
Connect Optional Devices
Vx5xx Optional Device Connections
Vx6xx Optional Device Connections
External Printers Supported
Connect the Terminal Power Pack
Smart Battery
Installation
Removal
Charging
Battery Life
InstallReplace SIM Card GSMGPRS Models
Antenna
Installation
Orientation
Replacing the Antenna
Wireless Transactions
Smart Card Transaction
Magnetic Card Reader Use
Specifications
Power
DC Power Pack
Temperature
External Dimensions
Weight
Maintenance
Clean the Terminal
Terminal Contacts
Smart Card Reader
VeriFone Service and Support
Return a Terminal or Smart Battery for Service
Accessories and Documentation
Power Pack
Thermal Printer Paper
VeriFone Cleaning Kit
Telephone Line Cord
Swivel Stand
Documentation
Troubleshooting Guidelines
Terminal Does Not Start
Terminal Display Does not Show CorrectReadable Info
Smart Battery Will Not Charge
Blank Display
Terminal Does Not Dial Out
Printer Does Not Print
Printer Paper Jam
Peripheral Device Does Not Work
Keypad Does Not Respond
Transactions Fail To Process
Index
Contact VeriFone