Manuals for Merchant Credit Card Processing Services

Credit Card Machine Manuals

Credit Card Terminal Machine Manual for Verifone Vx570 Fact Sheet

Brand: 

VeriFone, Inc.

Features: 
The Verifone Vx570 contains the following features:
  • a 200 MHz CPU which is a 32 bit ARM processor of ARM9 which is a fast processor for a credit card machine.
  • This machine can use 12 MegaBytes of RAM which means you can use multiple applications at once.
  • This device uses dial-up and ethernet rj-45 which means you can start out dial-up and simply use the rj-45 if you have that option through your merchant service provider.
  • With the built in USB port, you can easily and securly get updates and security enhancements with a flash stick/drive.
  • Since this device is a Verifone Vx device it has built in TCP/IP tools that make it easy to switch from an OMNI 3700 device.
  • Th Vx570 credit card machine bas large easy to read menu prompts, ATM style interfaces, thick fonts, and a white back-lit display which is very easy to read.
  • The Vx570 has a built in thermal printer. The Vx570 also can fit rolls that are 40 % bigger than standard devices. This means that you spend less time changing rolls.
  • The integrated Pin-pad of the vx570 can do debit, WIC, ATM, and other Pin-pad transactions where a pin-pad is needed.
  • The vx570 card reader uses Verifones Triple Track technology which means less swipe errors when reading cards magnetic stripes. This also has the ability to read mini-cards.
  • The vx570 contains modules for security access that allow for multiple smart-card applications and support the additional safety for EMV smart-card transactions.
  • The vx 570 has a built-in printer that can do up to 18 lines per second, is thermal, and will decrease the amount of print time because of it's high performance.
  • Verifone Vx570 has Verifones Verishield file auth which means it can detect card fraud and software intrusions.
  • This credit card machine is advanced because it separates the software and hardware and that means minimized need to recertify existing payment apps every time an application is added or changed and a 3rd-part app can securely be used
Specifications: 
  • Main CPU: 200 MHz ARM9 32-bit RISC microprocessor
  • Ram/Memory: 6 MB (4 MB of Flash RAM, 2 MB of SRAM) Optional 12 MegaBytes (8 MegaBYtes of Flash Ram, 4 MegaBytes of SRAM)
  • Front Display: 128 x 64 pixels LCD(liquid crystal display) with backlight can support up to 8 lines x 21 characters simultaneously
  • Magnetic Card Reader: Uses Verifones Triple-track (tracks 1, 2, 3), high coercively, bi-directional reader
  • Smart Card (Optional): ISO 7816, 1.8V, 3V, 5V or synchronous and asynchronous cards; EMV Level 1 and 2
  • Integrated Keypad: 3 x 4 numeric keypad, 8 soft-function keys, and 4 screen-addressable keys; PCI Approved
  • External Peripheral Ports and Slots: One USB 1.1 port supports flash drives and memory devices, 2 RS-232 ports supports PIN pads and check readers, one rj11 port for phone lines and one rj45 Ethernet
  • Integrated Printer device: Uses a thermal printer. Has the ability to print graphics. It can do up to 18 lines per second, 24 or 32 columns, standard paper roll 58 mm (2.25 in.) x 25M, single ply; Optional large paper roll 58 mm x 35M. This is a 40$ larger roll capability
  • I/O Modules: 14.4k modem module; Ethernet and 14.4k modem combination module
  • Device Size: 8"Length x 4"Wide x 3.07"Height - Weight: 1.65 lbs.
  • Power Use: AC input 100V - 240V, 50/60 Hz; DC; Output 8.6 - 9.4 VDC, 4.0 Amp
Description: 
VeriFone’s Vx570 Desktop Credit Card Machine offers merchants exceptional payment processing and significantly reduces transaction time. The VeriFone Vx570 credit card machine combines superior speed and performance with support for value-added applications including data-intensive, EMV smart card transactions, Gift and Loyalty Cards, Prepaid Phone Cards & Check Guarantee. The VeriFone Vx570 credit card machine’s familiar design, including the intuitive ATM-style interface and bold menu prompts, reduces help desk training time, support and costs for the merchant. And the VeriFone Vx570 credit card machine’s new anti-glare white backlit display improves readability making it easy for the merchant to view merchant account numbers, credit card numbers, authorization codes or any bother critical merchant account information. The VeriFone Vx570 Credit Card Machine also offers merchants the most reliable security available, including SSL and VeriShield file authentication to help prevent fraud and other software intrusions. These merchant account security features, exhibited by the VeriFone Vx 570 Credit Card Machine, ensure that merchants will stay compliant with all of the up to date credit card machine requirements of Visa ®, Master Card ®, American Express ®, Discover ®(Novus), as well as the ATM card, debit card & check card networks. These credit card machine security features in the VeriFone Vx570 credit card machine also include SSL, 3DES encryption, Master/Session and DUKPT key management and VeriShield file authentication along with VeriFone’s unmatched reliability and quality. And like other credit card processing terminals in VeriFone’s Vx family, the VeriFone Vx570 credit card machine has the ability to support multiple merchant accounts. The VeriFone Vx 570 credit card machine is a perfect match for merchants with more then one business as well as companies like hair salons, nail salons, doctors offices, etc who have multiple merchant contractors each requiring their own merchant account.

In addition to a dial connectivity option on the VeriFone Vx570, VeriFone also offers the VeriFone Vx570 Dual Comm credit card machine, an option combining both Ethernet and dial communications. The VeriFone Vx570 Dual Comm credit card machine allows merchant accounts to process all forms of credit card and debit card payments using either the built-in dial capability or the high speed Ethernet port used for broadband, cable, or other high speed connections. This feature is simple, reliable, future-proof & lightning-fast. Also merchants can use the credit card machine’s USB Flash load feature which enables optimized, protected downloads of merchant accounts and other related merchant applications via restricted USB technology. VeriFone’s Vx family of credit card machines is a great choice for merchants looking to accept all forms of electronic payments through their merchant account utilizing some of the most advanced technology in the credit card machine and merchant account industry.
Online Manual: 







vx570

Installation Guide

VeriFone Part Number 23216, Revision B



vx570 Installation Guide

© 2005 VeriFone, Inc.

All rights reserved. No part of the contents of this document may be reproduced or transmitted in any form without the written
permission of VeriFone, Inc.

The information contained in this document is subject to change without notice. Although VeriFone has attempted to ensure the
accuracy of the contents of this document, this document may include errors or omissions. The examples and sample programs are
for illustration only and may not be suited for your purpose. You should verify the applicability of any example or sample program
before placing the software into productive use. This document, including without limitation the examples and software programs, is
supplied “As-Is.”

VeriFone, the VeriFone logo, Omni, VeriCentre, Verix, and ZonTalk are registered trademarks of VeriFone. Other brand names or
trademarks associated with VeriFone’s products and services are trademarks of VeriFone, Inc. 

All other brand names and trademarks appearing in this manual are the property of their respective holders. 

Comments? Please e-mail all comments on this document to your local VeriFone Support Team.

WARNING

Do not dispose of the Vx6xx Li-ion smart battery in a fire. Li-ion batteries must be recycled or 
disposed of properly. Do not dispose of Li-ion batteries in municipal waste sites.

VeriFone, Inc.

2099 Gateway Place, Suite 600

San Jose, CA, 95110 USA

www.verifone.com

VeriFone Part Number 23216, Revision B



CONTENTS

P R E F A C E   . .  . . .  . .  . .  . .  . .  . .  . .  . .  . .  . .  . . .  . .  . .  . .  . .  . .  . .  .  5

Audience. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  5
Organization . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  5
Related Documentation  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  6

Document Conventions. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  6
Acronym Definitions  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  7

C H A P T E R

1

Terminal Overview Features and Benefits  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  10

Exceptional Ease of Use. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  10
Countertop Performance in a “Hand-Over” Design. . . . . . . . . . . . . . . . . . . .  10
True Multi-Application Capability  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  10
Wireless Connectivity . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  10


C H A P T E R

2

Terminal Setup Select Terminal Location  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  11

Ease of Use  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  11
Environmental Factors  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  11
Electrical Considerations  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  12

Unpack the Shipping Carton. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  12
Examine Terminal Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  13

Front Panel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  13
Connection Ports  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  14

Establish Telephone Line Connections  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  16
Install the Paper Roll  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  17
Install/Replace MSAM Cards . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  19
Connect Optional Device(s) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  21

Vx5xx Optional Device Connections . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  21
Vx6xx Optional Device Connections . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  23
External Printers Supported . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  24

Connect the Terminal Power Pack . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  25
Smart Battery . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  26

Installation. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  27
Removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  27
Charging . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  27
Battery Life . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  28

Install/Replace SIM Card 
(GSM/GPRS Models) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  28
Antenna  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  31

Installation. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  31
Orientation  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  32
Replacing the Antenna . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  32


Wireless Transactions  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  33
Smart Card Transaction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  33
Magnetic Card Reader Use  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  33


OMNI 5XXX AND VX5XX/VX6XX INSTALLATION GUIDE

3

CONTENTS

C H A P T E R

3

Specifications Power . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  35

DC Power Pack  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  35
Temperature . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  35
External Dimensions. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  35
Weight  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  36

C H A P T E R

4

Maintenance Clean the Terminal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  37

Terminal Contacts  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  37
Smart Card Reader  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  37


C H A P T E R

5

VeriFone Service Return a Terminal or Smart Battery for Service . . . . . . . . . . . . . . . . . . . . . . . . .  39

and Support Accessories and Documentation  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  40

Power Pack. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  40
Thermal Printer Paper. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  40
VeriFone Cleaning Kit . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  41
Telephone Line Cord  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  41
Swivel Stand . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  41
Documentation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  41


C H A P T E R

6

Troubleshooting Terminal Does Not Start . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43

Guidelines Terminal Display Does not Show Correct/Readable Info . . . . . . . . . . . . . . . . . .  43

Smart Battery Will Not Charge . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  44
Blank Display . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  44
Terminal Does Not Dial Out . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  44
Printer Does Not Print. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  44
Printer Paper Jam. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  45
Peripheral Device Does Not Work . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  45
Keypad Does Not Respond  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  45
Transactions Fail To Process . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  45


I N D E X   . .  . . .  . .  . .  . .  . .  . .  . .  . .  . .  . .  . . .  . .  . .  . .  . .  . .  . .  . .  . 47

4

OMNI 5XXX AND VX5XX/VX6XX INSTALLATION GUIDE





PREFACE

This guide is your primary source of information for setting up and installing the 

vx570/Vx6xx series of terminals.

NOTE

In this document, vx570/Vx6xx refers to the series of VeriFone terminals, 

including the Vx 510 (Omni 5150) and Vx 610 (Omni 5600). vx570/Vx6xx is 
VeriFone’s next-generation payment terminal family with product line extensions 
targeted at the high-end countertop and wireless pay-at-table market segments.

Audience This guide is useful for anyone installing and configuring a vx570/Vx6xx terminal. 

Basic descriptions of the terminal features are also provided.

Organization This guide is organized as follows:

Chapter 1, Terminal Overview. Provides an overview of the vx570/Vx6xx series of 
terminals.

Chapter 2, Terminal Setup. Explains how to set up and install the vx570/Vx6xx 
terminal. It tells you how to select a location, establish power and telephone line 
connections, and how to configure optional peripheral devices.

Chapter 3, Specifications. Discusses power requirements and dimensions of the 

vx570/Vx6xx terminal.

Chapter 4, Maintenance. Explains how to maintain your vx570/Vx6xx terminal.

Chapter 5, VeriFone Service and Support. Provides information on contacting 
your local VeriFone representative or service provider, and information on how to 
order accessories or documentation from VeriFone.

Chapter 6, Troubleshooting Guidelines. Provides troubleshooting guidelines, 
should you encounter a problem in terminal installation and configuration.

OMNI 5XXX AND VX5XX/VX6XX INSTALLATION GUIDE

5



PREFACE
Related Documentation

Related To learn more about the vx570/Vx6xx terminal, refer to the following set of 

Documentation documents:

•

Omni 56xx and Vx6xx Certifications and Regulations, VPN - 23644

•

Omni 5100/5150 and Vx510, Omni 3730 Certifications and Regulations, VPN - 

23218

•

Omni 56xx and Vx6xx Quick Installation Guide, VPN - 23643

•

Omni 5100/5150 and vx570 Quick Installation Guide, VPN - 23219

•

Omni 5xxx and Vx5xx/Vx6xx Privacy Shield Quick Installation Guide, VPN - 

23642

•

Omni 56xx and Vx6xx Carrying Case Quick Installation Guide, VPN - 23640

•

Omni 56xx and Vx6xx Attachable Strap/Handstrap Quick Installation Guide

VPN - 23641

•

Omni 5xxx and Vx5xx/Vx6xx Installation Guide, VPN - 23216

•

Omni 5xxx and Vx5xx/Vx6xx Reference Manual, VPN - 23217

•

Verix V Operating System Programmer’s Manual, VPN - 23230

•

Verix V Tools Programmer’s Manual, VPN - 23231Conventions and Acronyms

This section describes the conventions and acronyms used in this guide.

Document Various conventions are used to help you quickly identify special formatting. Table 

Conventions 1 describes these conventions and provides examples of their use. 

Table 1

Document Conventions

Convention

Blue

Text in blue indicates terms 

See Verix V Tools Programmer’s 

that are cross referenced.

Manual, VPN - 23231Conventions and 
Acronyms.

Italics

Italic typeface indicates 

You must install a roll of thermal-

book titles or emphasis. 

sensitive paper in the printer.

Courier

The courier type face is 

http://www.verifone.com

used while specifying 
onscreen text, such as text 
that you would enter at a 
command prompt, or to 
provide an URL.

The pencil icon is used to 

RS-232-type devices do not work with 

NOTE

highlight important 

the PINpad port.

information.

6

OMNI 5XXX AND VX5XX/VX6XX INSTALLATION GUIDE





PREFACE

Related Documentation

Table 1

Document Conventions

Convention

The caution symbol 

The terminal is not waterproof or 

CAUTION

indicates possible hardware 

dustproof, and is intended for indoor 

or software failure, or loss 

use only.

of data.

The lighting symbol is used 

Due to risk of shock do not use the 

WARNING

as a warning when bodily 

terminal near water.

injury might occur.

Acronym Definitions Various acronyms are used in place of the full definition. Table 2 presents 

acronyms and their definitions.

 
Table 2

Acronym Definitions

Acronym

Definitions

AC

Alternating Current

ATM

Automated Teller Machine

CDMA

Code Division Multiple Access

CR

Check Reader

EMV

Europay MasterCard and VISA

GPRS

General Packet Radio Service

GSM

Global System for Mobile Communication

ITP

Internal Thermal Printer

LCD

Liquid Crystal Display

LED

Light Emitting Diode

MRA

Merchandise Return Authorization

MSAM

Micromodule-Size Security Access Module

PED

PIN-Entry Devices

PIN

Personal Identification Number

RJ45

Registered Jack 45

RS-232

Recommended Standard 232

SAM

Security Access Module

VPN

VeriFone Part Number

Wi-Fi

Wireless Fidelity

OMNI 5XXX AND VX5XX/VX6XX INSTALLATION GUIDE

7

PREFACE
Related Documentation

8

OMNI 5XXX AND VX5XX/VX6XX INSTALLATION GUIDE







CHAPTER 1

Terminal Overview

This chapter provides a brief description of the vx570/Vx6xx series of terminals. 

The vx570/Vx6xx terminal series represents the shape of things to come in e-
payment. These terminals are members of a broad product family that will provide 
a clear migration path into the future for current users of Omni countertop and 
portable terminals.

The vx570 series includes high performance countertop terminals with fixed and 
modular enhanced communication options. The Vx 510 (also referred to as Omni 
5150) is the entry point countertop terminal.

The Vx6xx series represents a new generation of wireless terminals. The 
pioneering Vx610 (also known as Omni 5600) features the same sleek, compact 

design of the Vx510, but in a portable, battery-powered form factor that uses 
wireless technologies, including Wi-Fi, CDMA and GSM/GPRS.

The bold ergonomic design is sleek and stylish, offering countertop power and 32-
bit performance in an integrated terminal that can be handed to the consumer for 

input. In addition, the vx570/Vx6xx series serves as the entry point to VeriFone’s 
acclaimed multi-application platform—with the capability to securely support 
payment and value-added applications on a single terminal.

NOTE

VeriFone ships variants of the vx570/Vx6xx terminal for different markets. Your 

terminal may have a different configuration. The following devices may or may not 
be present: a smart card reader, or zero or three MSAM cardholders.

Features At a Glance

•

Delivers power and usability in a 
convenient â€œhand-over” design.

•

Securely supports and runs payment 
and value-added applications.

•

Multi-application operating 
environment.

•

Offers unsurpassed performance on 
EMV smart card transactions. 

•

32-bit processing and multi-tasking 
capabilities.

•

Security architecture meets 
specifications for PED and 
sophisticated file authentication.

OMNI 5XXX AND VX5XX/VX6XX INSTALLATION GUIDE

9

TERMINAL OVERVIEW
Features and Benefits

Features and vx570/Vx6xx terminals provide the right combination of features and functions. 

Benefits This includes a triple-track magnetic-stripe card reader, smart card reader, 

integrated PINpad, and a quiet yet fast internal thermal printer (ITP).

Exceptional Ease of â€¢

Bold design is sleek, stylish, and lightweight for conveniently handing the 

Use

terminal to the consumer for PIN entry or other input.

•

Intuitive ATM-style interface, large 8-line x 21-character backlit display with 

split-screen capabilities, large keys, and extra-size menu prompts simplify 
training and reduce calls to the help desk.

•

Integrated high-speed thermal printer simplifies paper loading and virtually 

eliminates paper jams.

•

Triple-track, high-coercivity card reader handles most magnetic stripe cards.

Countertopʉۢ

32-bit processing and multi-tasking capabilities make short work of payment, 

Performance in a

payment-related, and value-added applications.

“Hand-Over” Design â€¢ Exceptional graphics-handling capabilities of display and printer quickly render 

logos, graphical fonts, and character-based languages.

•

VeriCentre Appliance Management Suite employs advanced file compression 

to streamline simultaneous downloads of application software to hundreds of 
terminals.

•

Integrated PINpad offers added convenience to handle PIN-based 

applications.

•

Ensures uncompromising reliability from VeriFone, the worldwide leader in 

e-payment.

True Multi- â€¢

3, 4, or 6 MB of memory and the dynamic memory allocation of the Verix V 

Application

OS, support two or three typical-sized applications on a single terminal.

Capability â€¢ Primary smart card reader and the MSAMs safeguard sensitive financial data 

and support multiple smart card schemes.

•

vx570/Vx6xx series of terminals and SoftPay EMV software have received 

EMV Level 1 and Level 2 Type approval for smart card solutions. The Verix 
EMV Library provides efficient development of other EMV-compliant 
applications.

•

VeriShield security architecture meets published specifications for PED and 

provides sophisticated file authentication to prevent execution of unauthorized 

software on vx570/Vx6xx terminals.

Wirelessʉۢ

With the Vx6xx wireless terminals, the point of payment can be almost 

Connectivity

anywhere. Customers are not tied to a fixed location.

•

“Always on” wireless connection is made using the latest wireless 

technologies, including GSM/GPRS, CDMA and Wi-Fi.

10

OMNI 5XXX AND VX5XX/VX6XX INSTALLATION GUIDE





CHAPTER 2

Terminal Setup

This chapter describes the terminal setup procedure. You will learn how to: 

•

Select Terminal Location and Protect the Terminal From Adverse 

Environmental Factors.

•

Unpack the Shipping Carton.

•

Examine Terminal Features.

•

Establish Telephone Line Connections.

•

Install the Paper Roll in the Printer.

•

Connect Optional Device(s).

•

Connect the Terminal Power Pack.

•

Connect the External Antenna (for some Vx6xx models only).

•

Conduct Wireless Transactions.

•

Conduct Smart Card or Credit/Debit Transactions. See Smart Card 

Transaction and Magnetic Card Reader Use.

Select Terminal Use the following guidelines when selecting a location for your vx570/Vx6xx 

Location terminal. 

Ease of Useʉۢ

Select a location convenient for both merchant and cardholder.

•

Select a flat support surface, such as a countertop or table.

•

Select a location near a power outlet and a telephone/modem line connection. 

For safety, do not string the power cord in a walkway or place it across a 
walkway on the floor.

Environmentalʉۢ

Do not use the terminal where there is high heat, dust, humidity, moisture, or 

Factors

caustic chemicals or oils.

•

Keep the terminal away from direct sunlight and anything that radiates heat, 

such as a stove or motor.

•

Do not use the terminal outdoors.  

CAUTION

The terminal is not waterproof or dustproof, and is intended for indoor use only. 

Any damage to the unit from exposure to rain or dust may void any warranty.

VX5XX/VX6XX INSTALLATION GUIDE

11





TERMINAL SETUP
Unpack the Shipping Carton

Electricalʉۢ

Avoid using this product during electrical storms.

Considerations â€¢ Avoid locations near electrical appliances or other devices that cause 

excessive voltage fluctuations or emit electrical noise (for example, air 
conditioners, electric motors, neon signs, high-frequency or magnetic security 
devices, or computer equipment).

•

Do not use the terminal near water or in moist conditions.

WARNING Due to risk of shock or terminal damage, do not use the terminal near water, in a 

wet basement, bathtub, wash bowl, kitchen sink, laundry tub, or near a swimming 
pool.

Unpack the Open the shipping carton and carefully inspect its contents for possible tampering 

Shipping Carton or shipping damage. The vx570/Vx6xx is a secure product and any tampering may 

cause the terminal to cease to function properly. 

ANTENNA (VX6XX ONLY)

BATTERY

 (VX6XX ONLY)

PAPER ROLL

TERMINAL

UNIVERSAL POWER 

CORD

POWER PACK

TELEPHONE LINE

CORD

Figure 1

vx570 and Vx6xx Product Components 

To unpack the

1

Remove and inspect the following items (see Figure 1):

Shipping Carton

•

Terminal

•

Power pack

•

Telephone line cord

•

Power cord

•

Battery pack (for Vx6xx only)

•

Antenna (for Vx6xx only, if shipped loose)

•

Paper roll

12

VX5XX/VX6XX INSTALLATION GUIDE





TERMINAL SETUP

Examine Terminal Features

2

Remove all plastic wrapping from the terminal and other components.

3

Remove the clear protective film from the LCD screen. 

CAUTION

Do not use a terminal that has been damaged or tampered with. The 

vx570/Vx6xx terminal comes equipped with tamper-evident labels. If a label or 
component appears damaged, please notify the shipping company and your 
VeriFone representative or service provider immediately.

4

Save the shipping carton and packing material for future repacking or moving 

the terminal.

Examine Before you continue the installation process, notice the features of the 
Terminal vx570/Vx6xx terminal (see Figure 2).

Features

INTERNAL THERMAL

PRINTER COVER RELEASE

PRINTER

GREEN INDICATOR LED

SERRATED METAL

 STRIP

CONNECTION PORTS

MAGNETIC CARD READER

TERMINAL DISPLAY

ATM-STYLE FUNCTION KEYS

ALPHA KEY

PROGRAMMABLE FUNCTION 
KEYS


TELEPHONE-STYLE

KEYPAD

SAM COMPARTMENT

ENTER KEY

(BOTTOM)

CANCEL KEY

BACKSPACE/CLEAR KEY

SMART CARD READER

Figure 2

vx570/Vx6xx Terminal Features (Front Panel)

Front Panel The front panel includes the following features:

•

terminal display, backlit LCD screen.

•

Five types of keys:

a

A 12-key, telephone-style keypad.

Four ATM-style function keys, labeled F1 to F4, to the right of the LCD 

screen.

c

Four unlabeled, programmable function keys above the keypad.

VX5XX/VX6XX INSTALLATION GUIDE

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TERMINAL SETUP
Examine Terminal Features

Three color-coded function keys below the 

keypad (icons at right; from left to right: CANCEL, 
BACKSPACE/CLEAR, ENTER). 

e

An ALPHA key centered at the top of the keypad.

•

magnetic card reader, built into the right side. The icon at right 

shows the proper swipe direction, with the stripe down and facing 
inward, toward the keypad.

•

A green indicator LED indicates power is ON.

•

An internal thermal printer.

•

smart card reader, built into the front of the terminal. The icon 

shown at right indicates proper card position and insertion 
direction.

•

SAM (security access module) compartment, built into the bottom of the 

terminal. The vx570/Vx6xx terminal contains MSAM cardholders to support 
multiple stored-value card programs or other merchant card requirements. 

NOTE

VeriFone ships variants of the vx570/Vx6xx terminal for different markets. Your 

terminal may have a different configuration. The following devices may or may not 
be present: a smart card reader, or zero or three MSAM cardholders. However, the 
basic processes described in this guide remain the same, regardless of terminal 
configuration.

Connection Ports Turn the terminal upside down to view the connection ports. Notice that the ports 

are recessed. Different ports are provided to connect the vx570/Vx6xx to a 
communications line, optional peripheral devices, and the power supply 

Figure 3 shows the connection ports for the Vx6xx terminal..

Figure 3

Vx6xx Connection Ports (Side and Bottom View) 

14

VX5XX/VX6XX INSTALLATION GUIDE





TERMINAL SETUP

Examine Terminal Features

Figure 4 shows the connection ports for the vx570 terminal.

Figure 4

vx570 Connection Ports (Bottom View)

WARNING Do not connect the terminal to the power supply until all the peripherals are 

attached.

For information on how to attach peripheral devices, see Connect Optional 
Device(s)
.

VX5XX/VX6XX INSTALLATION GUIDE

15







TERMINAL SETUP
Establish Telephone Line Connections

Establish Connect the telephone cord to the communication port on the terminal, then route 

Telephone Line it directly to a telephone wall jack (see Figure 5 and Figure 6). This is a direct 

Connections connection and the line is dedicated to the terminal.

Figure 5

Vx6xx Direct Telephone Connection

Figure 6

vx570 Direct Telephone Connection

WARNING To reduce the risk of fire, use only No. 26AWG or larger telecommunication line 

cord.

16

VX5XX/VX6XX INSTALLATION GUIDE





TERMINAL SETUP

Install the Paper Roll

Install the Paper A fast, quiet thermal printer is built into the vx570/Vx6xx terminal. Before you can 

Roll process transactions that require a receipt or record, you must install a roll of 

thermal-sensitive paper in the printer.

The ITP uses a roll of single-ply, thermal-sensitive paper 57 millimeters (2.24 
inches) wide and 25 meters (82 feet) long. A pink out-of-paper indicator line 
appears on the edge of the paper approximately 18 inches before the end of the 
roll. After this line appears, there is enough paper remaining on the roll to 
conclude at least one transaction. 

CAUTION

Poor-quality paper can jam the printer and create excessive paper dust. To order 

high-quality VeriFone paper, refer to Accessories and Documentation.

Store thermal paper in a dry, dark area. Handle thermal paper carefully: impact, 

friction, temperature, humidity, and oils affect the color and storage 
characteristics of the paper. 

Never load a roll of paper with folds, wrinkles, tears, or holes at the edges in the 

print area.

To Install a Paper Roll

1

Press down on the button located on the side of the terminal to unlatch the 

paper roll cover, then lift the cover up and back (see Figure 7). 

Figure 7

Opening the Printer Cover

2

Remove any partial roll of paper in the printer tray by lifting up (see Figure 8). 

VX5XX/VX6XX INSTALLATION GUIDE

17





TERMINAL SETUP
Install the Paper Roll

3

Loosen the glued leading edge of the paper or remove the protective strip 

from the new roll of paper. Unwind the paper roll past any glue residue.

Figure 8

Removing Partial Paper Roll

4

Hold the roll so the paper feeds from the bottom of the roll (see Figure 9).

5

Drop the paper roll into the printer tray.

Figure 9

Loading Paper Roll

6

Pull paper up past the glue residue from printer tray.

18

VX5XX/VX6XX INSTALLATION GUIDE







TERMINAL SETUP

Install/Replace MSAM Cards

7

Close the paper roll cover by gently pressing directly on the cover until it clicks 

shut, allowing a small amount of paper past the glue residue to extend outside 
the printer door. (see Figure 10).

CAUTION

To prevent the paper roll cover from damaging the print roller, always gently press 

down on the printer dust cover to close it.

 

Figure 10

Closing Paper Roll Cover

8

Tear the paper off against the serrated metal strip in the printer.

For paper ordering information, refer to Accessories and Documentation.

Install/Replace When you first receive your vx570/Vx6xx terminal, you may need to install one or 

MSAM Cards more MSAM cards or you may need to replace old cards. 

CAUTION

Observe standard precautions when handling electrostatically sensitive devices. 

Electrostatic discharges can damage this equipment. VeriFone recommends 
using a grounded anti-static wrist strap.

To Install/Replace

1

Remove the power cord and/or battery (see Smart Battery) from the terminal.

MSAMs

2

Place the terminal upside down on a soft, clean surface to protect the lens 

from scratches.

VX5XX/VX6XX INSTALLATION GUIDE

19







TERMINAL SETUP
Install/Replace MSAM Cards

3

Remove the MSAM compartment door screw and rotate the door up and back 

to access the MSAM cardholders (see Figure 11).

MSAM COMPARTMENT

DOOR

MSAM COMPARTMENT

DOOR SCREW

Figure 11

Opening MSAM Compartment Door

4

Remove any previously installed MSAM card by sliding the card from the 

MSAM cardholder.

5

Install an MSAM card by aligning the card and carefully sliding it within the 

guides on the cover until it is fully inserted (see Figure 12).

Figure 12

Installing an MSAM Card 

NOTE

Before inserting the MSAM card, position it as shown in Figure 12, with the card’s 

gold contacts facing the smart car reader end of the terminal. The cardholder 
connector base has a set of contacts and a notch on one corner to ensure the 
MSAM card is positioned correctly. The MSAM card has a notch on one corner to 
ensure that it fits into the connector base in only one way. The MSAM 
compartment door will not close properly if the MSAM cards are installed 
incorrectly.

20

VX5XX/VX6XX INSTALLATION GUIDE







TERMINAL SETUP

Connect Optional Device(s)

6

Replace the MSAM compartment door and reinstall the screw (see Figure 13).

Figure 13

Closing MSAM Compartment Door

Connect The vx570/Vx6xx supports some peripheral devices designed for use with 

Optional electronic point-of-sale terminals.

Device(s)

CAUTION

Before connecting any peripheral device, remove the power cord from the bottom 

of the terminal and ensure that the green indicator LED is not lit. Reconnect the 
power cord only after you are finished connecting the peripheral device(s). For 
complete information about peripheral installation and use, refer to the user 
documentation supplied with those devices.

For more information about optional devices, please contact your VeriFone 

distributor.

NOTE

RS-232-type devices do not work on the PINpad port. PINpad-type devices do not 

work on the RS-232 port. If an optional peripheral device does not function 
correctly, check the port connection.

vx570 Optional For the vx570, use the two ports on the back panel to connect up to two optional 

Device Connections devices.

Connecting the PINpad or Smart Card Reader to the vx570

Use the following procedure to connect a PINpad or smart card reader.

1

Insert the RJ45-type connector on the end of the PINpad or smart card reader 

into the port on the back of the peripheral device.

To install a PINpad 101, PINpad 201, or PINpad 1000, position and insert the 
grommet to secure the cable connection.

If a cable is not already connected to the smart card reader or PINpad, insert 
the small modular plug on one end of the interface cable into the optional 
device’s modular jack.

VX5XX/VX6XX INSTALLATION GUIDE

21







TERMINAL SETUP
Connect Optional Device(s)

2

Insert the larger RJ45-type connector on the other end of the PINpad cable 

into the PINpad serial port on the bottom of the terminal.

Figure 14

vx570 Example PINpad Serial Port Connections

Connecting the Check Reader to the vx570

The Vx5xx terminal supports the CR 600 and CR 1000i check readers. Contact 
your VeriFone representative or visit the online store at 
www.store.verifone.com 
for information on these devices. Figure 15 provides an example of a peripheral 
connection to the RS-232 port. 

CAUTION

Check readers require a separate power source. Before connecting a check 

reader or similar device, remove the power cord from the bottom of the terminal 
and ensure that the green indicator LED is not lit.

Figure 15

vx570 Example Check Reader Connection

22

VX5XX/VX6XX INSTALLATION GUIDE



TERMINAL SETUP

Connect Optional Device(s)

Vx6xx Optional The side port of the Vx6xx terminal can operate either as a PINpad port or an RS-

Device Connections 232 port, depending on the power source available. 

Connecting the PINpad or Smart Card Reader to the Vx6xx

When plugged in and not operating off battery power, the side port operates as a 
PINPad port and the terminal can be connected to a PINpad (see Figure 16). 

Use the following procedure to connect a PINpad or smart card reader.

1

Insert the RJ45-type connector on the end of the PINpad or smart card reader 

into the port on back of the peripheral device. 

To install a PINpad 101, PINpad 201, or PINpad 1000, position and insert the 
grommet to secure the cable connection.

If a cable is not already connected to the smart card reader or PINpad, insert 
the small modular plug on one end of the interface cable into the optional 
device’s modular jack.

2

Insert the larger RJ45-type connector on the other end of the PINpad cable 

into the PINpad serial port on the side of the terminal. Figure 16 provides an 
example of a smart card reader and PINpad connection to the PINpad serial 
port. 

Figure 16

Vx6xx Example PINpad Serial Port Connections

VX5XX/VX6XX INSTALLATION GUIDE

23





TERMINAL SETUP
Connect Optional Device(s)

Connecting the Check Reader to the Vx6xx

When operating off battery power and not plugged in, the side port operates as an 
RS-232 port and the terminal can be connected to a check reader. The

vx570/Vx6xx terminal supports the CR 600 and CR 1000check readers. Contact 
your VeriFone representative or visit the online store at www.store.verifone.com 
for information on these devices. 

Figure 17 provides an example of a peripheral connection to the RS-232 port. 

CAUTION

Check readers require a separate power source. Before connecting a check 

reader or similar device, remove the power cord from the bottom of the terminal 
and ensure that the green indicator LED is not lit.

Figure 17

Vx6xx Example Check Reader Connection

External Printers Although all vx570/Vx6xx variants have an internal thermal printer, it may be 

Supported convenient to print larger print runs (for example, daily or weekly reports) to an 

external printer. The vx570/Vx6xx terminal supports the VeriFone P250, P350, 
P900, and P950 external printers. Contact your VeriFone representative or visit 
the online store at www.store.verifone.com for information on these devices. 
External printer connections are through the RS-232 port and require a separate 
power supply.

24

VX5XX/VX6XX INSTALLATION GUIDE











TERMINAL SETUP

Connect the Terminal Power Pack

Connect the When you have finished connecting optional peripheral(s), you are ready to 

Terminal Power connect the vx570/Vx6xx terminal to the provided power source.

Pack

CAUTION

Using an incorrectly rated power supply may damage the terminal or cause it not 

to work as specified. Before troubleshooting, ensure that the power supply being 
used to power the terminal matches the requirements specified on the bottom of 
the terminal. (See Chapter 3, Specifications, for detailed power supply 
specifications.) Obtain the appropriately rated power supply before  
proceeding.

To Connect the

1

Insert the round barrel connector (see Figure 18 and Figure 19) into 

Terminal Power Pack

the power port, identified by the icon at right. 

Figure 18

Vx6xx Power Pack Connection

Figure 19

vx570 Power Pack Connection

2

Route the cable through cable retainer to secure the power cord (see Figure 

19).

NOTE

The bottom of the vx570 has an integrated cable-retaining feature to secure the 

power cord to the terminal.

3

Insert the AC power cord into the power pack.

VX5XX/VX6XX INSTALLATION GUIDE

25









TERMINAL SETUP
Smart Battery

4

Plug the AC power cord into a wall outlet or powered surge protector.  

WARNING Do not plug the power pack into an outdoor outlet or operate the terminal 

outdoors. 

WARNING Disconnecting the power during a transaction may cause transaction data files 

not yet stored in terminal memory to be lost.

NOTE

To protect against possible damage caused by lightning strikes and electrical 

surges, consider installing a power surge protector.

When the terminal has power, the terminal lights are activated and the green LED 
indicator remains lit.

If an application is loaded in the terminal, it starts after the initial VeriFone 
copyright screen and usually displays a unique copyright screen. If no application 
is loaded in the terminal, DOWNLOAD NEEDED appears on screen after the initial 
VeriFone copyright screen.

Smart Battery The Vx6xx wireless terminal uses an Li-ion smart battery (see Accessories and 

Documentation for ordering information). The internal logic of the smart battery 
prevents both overcharging and undercharging (a fault condition in which the 
battery level goes well below the minimum acceptable charge and the battery 

becomes unusable). 

NOTE

The Vx6xx terminal will operate on battery power or on power pack power. The 

smart battery charger in the terminal will be active whenever the power pack is 
connected.

The following are features of the smart battery:

•

Two Li-ion cells

•

A fuel gauge module that

•

monitors state of charge (voltage and current),

•

communicates with the terminal (charge parameters and status to indicate 

full discharge), 

•

determines full charge capacity (on charge cycle and uninterrupted 

discharge cycle), and 

•

automatically shuts down when cell voltage is extremely low.

•

A safety circuit that

•

prevents cell damage from overcharge, over-discharge, or overheating

26

VX5XX/VX6XX INSTALLATION GUIDE







TERMINAL SETUP

Smart Battery

•

activates when the battery is left in an unused terminal for extended 

periods, and

•

resets when battery voltage reaches a preset threshold during the charge 

cycle.

NOTE

Conserve battery power by turning the Vx6xx terminal off when not in use. If the 

terminal is not to be used for several days, remove the battery from the terminal 
as it continues to discharge even when the terminal is turned off.

Installation The Vx6xx smart battery fits in a slot on the back of the Vx6xx terminal, as shown 

in Figure 20. The locking tab clicks when the battery is in place. The slot is keyed
so that there is only one way to insert the battery.

Figure 20

Install the Smart Battery 

Removal To remove the Vx6xx smart battery, press the locking tab at the top of the battery 

and pull the smart battery from its slot.

Figure 21

Detaching the Smart Battery from the Vx6xx Terminal

Charging After unpacking your Vx6xx terminal, install the battery and connect the power 

pack to the unit for 6 hours. 

It is also recommended that the smart battery receive a periodic full discharge. To 
ensure a full discharge, use the unit until the battery is fully drained.

The smart battery has a safety circuit to protect the Li-ion cells from overcharging 
and over-discharging. If the battery is over-discharged, the safety circuit shuts 
down the battery. The battery must then be recharged to restore operation.

VX5XX/VX6XX INSTALLATION GUIDE

27







TERMINAL SETUP
Install/Replace SIM Card (GSM/GPRS Models)

NOTE

The Vx6xx terminal automatically shuts off when the smart battery reaches the 

critically low charge state. If this occurs, the smart battery must be recharged for a 
minimum of 1/2 hour before it can power the terminal. It may take several 
recharge attempts to reset the safety circuit
 when charging a smart battery that 
has been discharged below this critical state.

Battery Life The Vx6xx smart battery can be charged and discharged hundreds of times, but 

will eventually wear out. When operating times are noticeably shorter than usual, 
it is time to buy a new battery (see Accessories and Documentation for ordering 
information).

WARNING Do not dispose of batteries in a fire. Li-ion batteries must be recycled 

or disposed of properly. Do not dispose of Li-ion batteries in municipal 
waste sites.

Install/Replace The SIM (Subscriber Identity Module) card is a smart card inserted in the Vx6xx 

SIM Card GSM/GPRS terminal that contains your GSM/GPRS radio account information. 

(GSM/GPRS Use the following procedure to replace or install a SIM card.

Models) 1 Loosen the screw from the GSM/GPRS sled module at the back of the Vx6xx 

terminal.

Figure 22

Loosen Retaining Screw

28

VX5XX/VX6XX INSTALLATION GUIDE







TERMINAL SETUP

Install/Replace SIM Card (GSM/GPRS Models)

2

Detach the GSM/GPRS sled module from the terminal. 

Figure 23

Remove GSM/GPRS Sled Module

3

Insert the SIM into the cardholder at the back of the GSM/GPRS sled module.

Figure 24

Insert SIM Card Into GSM/GPRS Sled Module

NOTE

The SIM cardholder has a notch on one corner to ensure the SIM card is 

positioned correctly and for easy orientation in the cardholder. Before inserting 
the SIM card, position it as shown in Figure 24, with the card’s gold contacts 
facing down.

VX5XX/VX6XX INSTALLATION GUIDE

29





TERMINAL SETUP
Install/Replace SIM Card (GSM/GPRS Models)

4

Replace the GSM/GPRS sled module in the terminal.

Figure 25

Replace GSM/GPRS Module

5

Tighten the retaining screw.

Figure 26

Tighten Retaining Screw

30

VX5XX/VX6XX INSTALLATION GUIDE







TERMINAL SETUP

Antenna

Antenna For some Vx6xx terminals to establish a wireless connection, an external antenna 

is provided. This connection allows communication with your service provider to 
upload transaction data from the terminal and download system upgrades to the 
terminal. Radio service is activated by your service provider.

NOTE

Some Vx6xx terminals have an internal antenna and this section can be ignored. 

Use only the antenna designed for your unit. Failure to use the proper antenna 

results in the inability to establish a wireless connection.

CAUTION

Never hold the unit by the antenna; doing so may break the connection and void 

your warranty.

Installation This section only discusses Vx6xx terminals with external antenna. If the Vx6xx 

arrives from manufacture with the antenna unattached, use the following 
procedure to install the antenna:

1

Locate the antenna port on the back side of the Vx6xx terminal.

2

Align the connector on the end of the antenna with the connector on the end of 

the terminal. 

3

Push gently on the center of the base of the antenna until it slides into 

position.

Figure 27

Align Antenna with Antenna Port

VX5XX/VX6XX INSTALLATION GUIDE

31





TERMINAL SETUP
Antenna

4

Screw the barrel nut finger tight to retain the antenna.

Figure 28

Tighten Antenna Barrel Nut

Orientation To establish good wireless communication (uplink), vertically align the antenna 

with respect to ground and sky. For example, if standing and holding the terminal 
horizontally, position the antenna approximately at a 90°  angle to the unit (that is, 
pointing up from the ground). This should point the antenna directly at the sky. 

If the unit is on a flat surface (for example, a table top) position the antenna so that 
it points directly at the sky. 

NOTE

If an application (for example, SoftPay) is installed in your Vx6xx unit, a signal 

strength indicator may appear on the display.

Replacing the If your Vx6xx terminal has difficulties completing wireless transactions, you may 

Antenna have to replace the antenna. Use the following procedure to replace the antenna:

1

Remove the existing antenna from the Vx6xx terminal:

a

Unscrew the barrel nut to loosen the antenna.

Pull gently on the center of the base of the antenna until it slides out of 

position.

2

Align the connector on the end of the new antenna with the connector on the 

end of the terminal.

3

Push gently on the center of the base of the antenna until it slides into 

position.

4

Screw the barrel nut finger tight to retain the antenna.

32

VX5XX/VX6XX INSTALLATION GUIDE





TERMINAL SETUP

Wireless Transactions

Wireless To conduct a wireless transaction:

Transactions â€¢ Ensure the terminal is in an optimal position for transmitting.

•

Follow the on-screen instructions provided with your application.

Smart Card The smart card transaction procedure may vary from one application to another. 

Transaction Verify the procedure with your application provider before performing a smart card 

transaction.

To Conduct a Smart

1

Position a smart card with the contacts facing upward (see Figure 29).

Card Transaction

2

Insert the smart card into the smart card reader slot in a smooth, continuous 

motion until it seats firmly.

3

Remove the card only when the application indicates the transaction is 

complete. 

Figure 29

Inserting a Smart Card

CAUTION

Leave the smart card in the card reader until the transaction is complete. 

Premature card removal will invalidate the transaction.

Magnetic Card The vx570/Vx6xx supports credit/debit card transactions.

Reader Use

To Conduct a Credit/

1

Position a magnetic card with the stripe in the card reader and facing inward, 

Debit Card

toward the keypad.

Transaction

2

To ensure a proper read of the magnetic swipe card, the user should insert the 

magnetic card from the top of the unit, as shown in Figure 30.

VX5XX/VX6XX INSTALLATION GUIDE

33



TERMINAL SETUP
Magnetic Card Reader Use

3

Swipe the card through the magnetic card reader.

Figure 30

Using the Magnetic Card Reader

34

VX5XX/VX6XX INSTALLATION GUIDE





CHAPTER 3

Specifications

This chapter discusses power requirements, dimensions, and other specifications 

of the vx570/Vx6xx terminal. 

Power vx570/Vx6xx terminal: 9 V DC; 4.0 A 

DC Power Pack UL, ITE listed, Class 2 power supply:

a

Input rated: 100 - 240V AC, 50/60 Hz

Output rated: 8.6 - 9.4V DC 4.0 A

Barrel connector polarity: 

Temperatureʉۢ

Operating temperature: 0°  to 40°  C (32°  to 104°  F)

•

Storage temperature: -30°  to + 60°  C (-22°  to 140°  F)

•

Relative humidity: 5% to 90%; no condensation

External For vx570:

Dimensions â€¢ Length: 209.2 mm (8.2 in)

•

Width: 101.8 mm (4.0 in)

•

Depth: 72 mm (2.8 in)

For Vx6xx with Internal Antenna:

•

Length: 209.2 mm (8.2 in)

•

Width: 101.8 mm (4.0 in)

•

Depth: 72 mm (2.8 in)

For Vx6xx with External Antenna:

•

Length: 214.2 mm (8.4 in)

•

Width: 101.8 mm (4.0 in)

•

Depth: 72 mm (2.8 in)

OMNI 5XXX AND VX5XX/VX6XX INSTALLATION GUIDE

35



SPECIFICATIONS
Weight

Weight Terminal unit weight: 0.48kg (1.06 lb)

For vx570:

•

Omni 5100/5150 and Vx510, Omni 3730 Certifications and Regulations, 

VPN - 23218

•

Omni 5100/5150 and vx570 Quick Installation Guide, VPN - 23219

For Vx6xx:

•

Omni 56xx and Vx6xx Certifications and Regulations, VPN - 23644

•

Omni 56xx and Vx6xx Quick Installation Guide, VPN - 23643

NOTE

CDMA

SAR compliance for body worn operating configurations is limited to the specific 

belt clips / holsters / accessories that have no metallic component in the 
assembly. The highest reported SAR values for Vx6xx terminals under the FCC 
ID B32OMNI5600C are: PMS modes (Part 22) - Body-worn 0.567mW/g, PCS 
modes (Part 24) - Body-worn 0.205mW/g.

GSM/GPRS

SAR compliance for body worn operating configurations is limited to the specific 

belt clips / holsters / accessories that have no metallic component in the 
assembly. The highest reported SAR values for Vx6xx terminals under the FCC 
ID B32OMNI5600G are: PMS modes (Part 22) - Body-worn 0.753 mW/g, PCS 
modes (Part 24) - Body-worn 0.564mW/g.

36

OMNI 5XXX AND VX5XX/VX6XX INSTALLATION GUIDE







CHAPTER 4

Maintenance

The vx570/Vx6xx has no user-maintainable parts. 

Clean the To clean the terminal, use a clean cloth slightly dampened with water and a drop 

Terminal or two of mild soap. For stubborn stains, use alcohol or an alcohol-based cleaner.

CAUTION

Never use thinner, trichloroethylene, or ketone-based solvents â€“ they may cause 

deterioration of plastic or rubber parts.

Do not spray cleaners or other solutions directly onto the keypad or terminal 

display.

Terminal Gently swab the contacts with alcohol or contact cleaner to remove the dirt. It is 

Contacts important that the exposed contacts of the Vx6xx battery stay clean and unbent. 

CAUTION

Avoid touching the contacts in the raised area in the center of the Vx6xx battery 

and the recessed area on the terminal. Finger oils tarnish contacts, causing bad 
connections. When operating on battery power and experiencing a high 
occurrence of bad or incomplete data transfers, clean the contacts.

Smart Card Do not attempt to clean the smart card reader. Doing so may void any warranty. 

Reader For smart card reader service, contact your VeriFone distributor or service 

provider.

OMNI 5XXX AND VX5XX/VX6XX INSTALLATION GUIDE

37

MAINTENANCE
Smart Card Reader

38

OMNI 5XXX AND VX5XX/VX6XX INSTALLATION GUIDE





CHAPTER 5

VeriFone Service and Support

For vx570/Vx6xx terminal problems, contact your local VeriFone representative or 
service provider. 

For vx570/Vx6xx product service and repair information:

•

USA – VeriFone Service and Support Group, 1-800-VeriFone (837-4366), 

Monday - Friday, 8 A.M. - 8 P.M., Eastern time

•

International – Contact your VeriFone representative 

Return a Before returning a vx570/Vx6xx terminal, smart battery, or sled module to 

Terminal or VeriFone, you must obtain an MRA number. The following procedure describes 

Smart Battery how to return one or more vx570/Vx6xx terminals, smart batteries, or sled 

for Service modules for repair or replacement (U.S. customers only). 

NOTE

International customers are advised to contact their local VeriFone representative 

for assistance regarding service, return, or replacement of terminals or batteries.

To Return a Terminal

1

Get the following information from the printed labels on the bottom of each 

for Service

vx570/Vx6xx terminal, smart battery, or sled module to be returned:

•

Product ID, including the model and part number. For example, 

“OMNI 5100” and “Pxxx- xxx-xx,” â€œMxxx-xx-xx-xxx,” or “2xxxx-xx”

•

Serial number (S/N xxx-xxx-xxx)

2

Obtain the MRA number(s) by completing one of the following:

a

Call VeriFone toll-free within the United States at 1-800-VeriFone and 
follow the automated menu options.

•

Select the MRA option from the automated message. The MRA 

department is open Monday to Friday, 8 A.M.–8 P.M., Eastern Time.

•

Give the MRA representative the information you gathered in Step 1.

If the list of serial numbers is long, you can fax the list, along with the 
information gathered in Step 1, to the MRA department at 727-953-
4172 (U.S.).

Address a fax to “VeriFone MRA Dept.” with the model and part number(s)

•

Include a telephone number where you can be reached and your fax 

number.

OMNI 5XXX AND VX5XX/VX6XX INSTALLATION GUIDE

39



VERIFONE SERVICE AND SUPPORT
Accessories and Documentation

c

Complete the Inquiry Contact Form at http://www.verifone.com/aboutus/
contact/contact_form.cfm
.

•

Address the Subject box with to â€œVeriFone MRA Dept.”

•

Reference the model and part number in the Note box.

NOTE

One MRA number must be issued for each vx570/Vx6xx terminal you return to 

VeriFone, even if you are returning several of the same model.

3

Describe the problem(s).

4

Provide the shipping address where the repaired or replacement unit must be 

returned.

5

Keep a record of the following items:

•

Assigned MRA number(s).

•

VeriFone serial number assigned to the vx570/Vx6xx terminal, smart 

battery, or sled module you are returning for service or repair (terminal 
serial numbers are located on the bottom of the unit.

•

Shipping documentation, such as air bill numbers used to trace the 

shipment.

•

Model(s) returned (model numbers are located on the VeriFone label on 

the bottom of the vx570/Vx6xx terminal).

Accessories

VeriFone produces the following accessories and documentation for the 

and

vx570/Vx6xx terminal. When ordering, please refer to the part number in the left 

Documentation

column. 

•

VeriFone online store at www.store.verifone.com

•

USA – VeriFone Customer Development Center, 800-VeriFone (837-4366), 

Monday - Friday, 7 A.M. - 8 P.M., Eastern time 

•

International – Contact your VeriFone representative 

Power Pack

Contact your local VeriFone distributor to determine which power pack or 
power cord fits your needs.

CPS10936-3A

DC power pack (universal)

21973-01

AC power cord (US)

Thermal Printer

CRM0039-01

CRM0039 in 30-roll bulk package 

Paper

CRM0040

High-grade thermal printer paper, 57 mm (2.24-inch) width, 
25-meter (82-feet) length; single roll; Available in 20-roll or 
50-roll bulk packages

40

OMNI 5XXX AND VX5XX/VX6XX INSTALLATION GUIDE

VERIFONE SERVICE AND SUPPORT

Accessories and Documentation

VeriFone Cleaning

02746-01

Cleaning Kit

Kit

Telephone Line

00124-17

2.1-meter (7-foot) telephone line cord, black, with 

Cord

modular RJ11-type connectors

Swivel Stand

23050-01

Swivel Stand

Documentation

23216

Omni 5xxx and vx570/Vx6xx Installation Guide

23217

Omni 5xxx and vx570/Vx6xx Reference Manual

23218

Omni 5100/5150 and Vx510, Omni 3730 Certifications and 
Regulations


23219

Omni 5100/5150 and vx570 Quick Installation Guide

23230

Verix V Operating System Programmer’s Manual

23231

Verix V Tools Programmer’s Manual

23640

Omni 56xx and Vx6xx Carrying Case Quick Installation Guide

23641

Omni 56xx and Vx6xx Attachable Strap/Handstrap Quick 
Installation Guide


23642

Omni 5xxx and vx570/Vx6xx Privacy Shield Quick Installation 

Guide

23643

Omni 56xx and Vx6xx Quick Installation Guide

23644

Omni 56xx and Vx6xx Certifications and Regulations

OMNI 5XXX AND VX5XX/VX6XX INSTALLATION GUIDE

41

VERIFONE SERVICE AND SUPPORT
Accessories and Documentation

42

OMNI 5XXX AND VX5XX/VX6XX INSTALLATION GUIDE







CHAPTER 6

Troubleshooting Guidelines

The troubleshooting guidelines provided in the following section are included to 

assist you to successfully install and configure your vx570/Vx6xx terminal. If you 

have problems operating your vx570/Vx6xx terminal, please read through these 
troubleshooting examples. 

If the problem persists even after performing the outlined guidelines or if the 
problem is not described below, contact your local VeriFone representative for 
assistance. Typical examples of malfunction you may encounter while operating 

your vx570/Vx6xx terminal and steps you can take to resolve them are listed. 

NOTE

The vx570/Vx6xx terminal comes equipped with tamper-evident labels. The 

vx570/Vx6xx contains no user serviceable parts. Do not, under any circumstance, 
attempt to disassemble the terminal. Perform only those adjustments or repairs 
specified in this guide. For all other services, contact your local VeriFone service 
provider. Service conducted by parties other than authorized VeriFone 
representatives may void any warranty.

CAUTION

Use only a VeriFone-supplied power pack. Using an incorrectly rated power 

supply may damage the terminal or cause it not to work as specified. Before 
troubleshooting, ensure that the power supply being used to power the terminal 
matches the requirements specified on the bottom of the terminal. (See Chapter 
3, Specifications
, for detailed power supply specifications.) Obtain the 
appropriately rated power supply before continuing with troubleshooting.

Terminal Does â€¢

Ensure that the smart battery charge state is not below the critically low level. 

Not Start

(For Vx6xx terminals only.)

•

Recharge or replace the smart battery. (For Vx6xx terminals only.)

•

Ensure that you pressed the ENTER/ON key for approximately 3 seconds, 

until the unit lit up.

Terminal Displayʉۢ

Recharge or replace the battery. (For Vx6xx terminals only.)

Does not Show â€¢ Connect the vx570/Vx6xx terminal in to a known-good power supply (if you 

Correct/Readable

have one) to see if this clears the problem.

Info

If the problem persists, contact your local VeriFone representative for assistance.

OMNI 5XXX AND VX5XX/VX6XX INSTALLATION GUIDE

43





TROUBLESHOOTING GUIDELINES
Smart Battery Will Not Charge

Smart Battery The Vx6xx smart battery must initially receive a full charge to calibrate its full 

Will Not Charge charge capacity.

NOTE

Allow the Vx6xx terminal to remain connected to the power pack for 6 hours to 

ensure the battery receives a full charge.

Conserve battery power by turning the Vx6xx terminal off when not in use. If the 

terminal will not be used for several days, remove the battery from the terminal as 
it continues to discharge even when the terminal is turned off.

NOTE

The Vx6xx terminal automatically shuts off when the smart battery reaches the 

critically low charge state. If this occurs, the smart battery must recharge a 
minimum of 1/2 hour before it can power the terminal. It may take several 
recharge attempts to reset the safety circuit
 when charging a smart battery that 
has been discharged below this critical state.

Blank Display When the vx570/Vx6xx terminal display screen does not show correct or clearly 

readable information:

•

Check terminal power connection.

•

Remove and reapply power to the terminal.

•

Check all cable connections and verify that the telephone line is properly 

connected.

•

If the problem persists, contact your local VeriFone service provider.

Terminal Does If the terminal does not dial out:

Not Dial Out â€¢ Check the telephone line connections.

•

Check that the telephone line is working by plugging it into a working 

telephone and listening for a dial tone. 

•

Replace the telephone cable that connects the terminal with a cable you know 

is working correctly.

•

If the problem persists, contact your local VeriFone service provider.

Printer Does Not If the printer does not work properly:

Print â€¢ Check battery status or terminal power connection. The printer will not print if 

there is an insufficient charge remaining in the battery to complete the print 

operation. (For Vx6xx terminals only.)

•

Check if the printer is out of paper and that the roll is properly installed. Open 

the paper roll cover and install a new roll of printer paper or ensure that the roll 
is feeding from the bottom.

•

Verify that the printer roller and paper roll dust cover are properly installed.

•

If the problem persists, contact your VeriFone distributor or service provider.

44

OMNI 5XXX AND VX5XX/VX6XX INSTALLATION GUIDE



TROUBLESHOOTING GUIDELINES

Printer Paper Jam

Printer Paper If paper jams inside the printer:

Jam â€¢ Press the button on the side of the terminal to unlatch the paper roll cover, 

then open the cover.

•

Remove the damaged paper from the paper roll and clear the feed 

mechanism.

•

Install a roll of printer paper, as described in Install the Paper Roll.

•

If the problem persists, it may be due to poor paper quality. Install a new 

roll of higher-quality paper.

WARNING Poor-quality paper may jam the printer. To order high-quality VeriFone paper, 

refer to Accessories and Documentation.

Peripheral If any peripheral device (PINpad or smart card reader) does not work properly:

Device Does Not â€¢ Check the power cord connection to the peripheral device.

Work â€¢ Check that the device connected to the proper port has power and is 

functioning properly. If possible, perform a self-test on the device in question.

•

The cable connecting the optional device to the vx570/Vx6xx terminal serial 

port may be defective. Try a different serial cable. See Connect Optional 
Device(s)
.

•

If the problem persists, contact your local VeriFone representative.

Keypad Does If the keypad does not respond properly:

Not Respond â€¢ Check the terminal display. If it displays the wrong character or nothing at all 

when you press a key, follow the steps outlined in Transactions Fail To 
Process.


•

If pressing a function key does not perform the expected action, refer to the 

user documentation for that application to ensure you are entering data 
correctly.

•

If the problem persists, contact your local VeriFone representative.

Transactions There are several reasons why the terminal may not be processing transactions. 

Fail To Process Use the following steps to troubleshoot failures. 

Check the Magnetic Card Reader

•

Perform a test transaction using one or more different magnetic stripe cards to 

ensure the problem is not a defective card.

•

Ensure that you are swiping cards properly. With the vx570/Vx6xx card reader, 

the black magnetic stripe on the card should face down and inward, toward 
the keypad and must be inserted from the top of the terminal (see Figure 30). 

OMNI 5XXX AND VX5XX/VX6XX INSTALLATION GUIDE

45

TROUBLESHOOTING GUIDELINES
Transactions Fail To Process

•

Process a transaction manually, using the keypad instead of the card reader. If 

the manual transaction works, the problem may be a defective card reader.

•

Contact your VeriFone distributor or service provider.

•

If the manual transaction does not work, proceed to Check the Telephone 

Line.

Check the Smart Card Reader

•

Perform a test transaction using several different smart cards to ensure the 

problem is not a defective card.

•

Ensure that the card is inserted correctly and that the card is not removed 

prematurely.

•

Ensure the MSAM cards are properly inserted in the cardholders and that the 

cardholders are properly secured (see Install/Replace MSAM Cards).

•

Contact your VeriFone distributor or service provider.

•

If the manual transaction does not process, proceed to Check the Telephone 

Line.

Check the Telephone Line

•

Disconnect the telephone line from the vx570/Vx6xx terminal and connect it to 

a working telephone to check for a dial tone. If there is no dial tone, replace 
the telephone cable.

•

If the problem appears to be with the telephone line, check with the party you 

are trying to call to see if their system is operational. If they are not 
experiencing difficulties with their line, contact the telephone company and 
have your line checked.

•

If the telephone line works, contact your local VeriFone representative for 

assistance.

46

OMNI 5XXX AND VX5XX/VX6XX INSTALLATION GUIDE



INDEX

A

external printers

accessories 40

RS-232 port connection 24

documentation 41

external printers supported

ordering 41

VeriFone external printers 24

power packs 40

I

swivel stand 41

installation 9

telephone line cord 41

connecting a check reader to vx570 22

thermal printer paper 40

connecting a check reader to Vx6xx 24

VeriFone cleaning kit 41

connecting a PINpad to vx570 21

antennas

connecting a PINpad to Vx6xx 23

installation 31

connecting a smart card reader to vx570 21

orientation 32

connecting a smart card reader to Vx6xx 23

replacing 32

connecting a smart card writer to vx570 21

B

connecting optional device(s) 21

batteries

connecting the terminal power pack 25

extending the battery life 28

connecting the terminal to a telephone line 16

See also smart battery

MSAM cardholders 19
MSAM cards 19

C

peripherals 24

check readers 24

terminal location 11

cleaning kit 41

unpacking the shipping carton 12

connection ports 14

using the magnetic card reader 33

contact VeriFone 39

K

D

keypads

dial out problems

troubleshooting 45

troubleshooting 44

M

displays

magnetic card readers

troubleshooting 43, 44

using 33

documentation 40

maintenance

acronym definitions 7

cleaning the terminal 37

conventions 6

cleaning the terminal contacts 37

ordering 41

returning a battery for repair or replacement 39

E

returning a terminal for repair or replacement 39

MSAM cardholders 19

electrical considerations 12, 19

MSAM cards 19

shock prevention 12

electrostatic discharges 19

O

prevention 19

optional devices

environmental factors 11

OMNI 5XXX AND VX5XX/VX6XX INSTALLATION GUIDE

47

INDEX
P

connecting 21

connecting 23

smart card writers

P

connecting 23

paper jams

specifications

troubleshooting 45

DC power pack 35

paper rolls

power 35

for thermal printers 17, 45

temperature 35

installation 17

weight 36

peripherals

check readers 24

T

installation 24

technical support

PINpads 23

contacting VeriFone 39

printers 24

returning a battery for repair or replacement 39

smart card readers 23

returning a terminal for repair or replacement 39

smart card writers 23

telephone line connections 16

troubleshooting 45

telephone line cords

PINpads

ordering 41

connecting 23

terminal features

power packs

general 13

AC version 40

terminals

connecting 25

accessories 40

DC version 40

benefits 10

ordering 40

cleaning 37

printer paper

documentation 40

ordering 40

electrical considerations 12

printers

environmental factors 11

troubleshooting 44

features 13
repair 39

S

replacement 39

service

service and support 39

returning a battery for repair or replacement 39

troubleshooting 43, 44

returning a terminal for repair or replacement 39

thermal printer paper

SIM cards

storage 17

for GSM models 28

thermal printers

installation 28

about the thermal printer paper 17, 45

smart battery 28

paper jams 45

battery life 28

troubleshooting 44

charging 27

transactions

conserving power 27

smart cards 33

disposal 28

wireless 33

features 26

troubleshooting

installation 27

batteries 44

recharging 28

displays 43, 44

removal 27

guidelines 43

troubleshooting 44

keypads 45

smart card readers

peripherals 45

48

OMNI 5XXX AND VX5XX/VX6XX INSTALLATION GUIDE

INDEX

V

printers 44
terminal transactions 45
terminals 43, 44

V

VeriCentre Appliance Management Suite

simultaneous downloads 10

vx570/Vx6xx

multi-application capability 10

W

wireless connection

CDMA 10
GSM/GPRS 10
Wi-Fi 10

wireless transactions 33

OMNI 5XXX AND VX5XX/VX6XX INSTALLATION GUIDE

49





VeriFone, Inc.
2099 Gateway Place, Suite 600
San Jose, CA, 95110 USA
Tel: (800) VeriFone (837-4366)
www.verifone.com

Omni 5xxx and vx570/Vx6xx

Installation Guide

VeriFone Part Number 23216, Revision B


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