Credit Card Terminal Machine Manual for Hypercom 5500Plus Quick Ref Guide

Brand:

Features:

Epic (ePOS-infocommerce) delivers Internet based information and commerce via ICE (Interactive Consumer Environment) terminals
Intuitive touch-screen with graphic prompts, quickly guides users through the payment process
LCD touch screen display enables in store marketing, couponing and promotions
Hypercom FastPOS 9600 bps modem lowers cast and supports new applications
Full function terminal features debit PIN pad and signature capture pad
Fast, removable thermal printer with an optional paper cutter that eliminates paper jams

Specifications:

Display: LCD: 160 x 80 pixel graphics; Backlight: 3,000 hours (calculated)
Card Reader: Magnetic stripe: Track 1, 2, 3; Tracks 1, 2 or Tracks 2, 3 standard; JIS tracks optional
Reliability: 400,000 reads (calculated)
Peripheral Ports: RS-232 serial port for direct connection to a personal computer, electronic cash register or journal printer up to 9600 baud communications port for a PINpad or bar code wand
Modem: FastPOS 9600 bps, 2400, 1200, 300 bps - V.29, V.22BIS, V.22, V.21, synchronous (SDLC) and asynchronous, LAN
PIN Encryption: DES: PIN-ANSI 9.8, MAC-ANSI 9.9; Key management: Master/session keys (12) or DUKPT
Aux Ports: 10BaseT Ethernet (Optional Adapter Required)
Printer: Thermal, 576 dots per line; Paper - 2.28 in/wide, 1.97 in 3.15 in/diameter
Keypad: Membrane: 12 keys, water-resistant
Physical: 10.0"L x 5.18"W x 2.57"H - Weight: 1.5 lbs
Voltage: AC: 85-250 V AC, 50/60 Hz; DC: 24 V, 1A

Description:

The Hypercom ICE 5500 credit card machine is an affordable, easy-to-use Internet-enabled point-of-sale (POS) credit card terminal that supports existing merchant account payment methods while offering innovative merchant service features such as electronic receipt capture (ERC), in-store promotions and customer loyalty programs. Specifically designed to help merchants as a single, integrated credit card processing unit, the Hypercom ICE 5500 credit card machine point of sale POS terminal brings touch-screen graphic display technology to the countertop, permitting customized advertising and couponing directly to the customer at the point of sale. With a fast transmission speed of 9600 bps, the Hypercom ICE 5500’s Fast POS modem provides the merchant with the fastest dial-up capability in the credit card processing and merchant services industry, significantly lowering transaction costs. The Hypercom ICE 5500 credit card machine can be used to accept credit cards through retail merchant accounts but also has a keypad enabling the merchant to manually key in credit card numbers to perform credit card processing for mail order merchant accounts, phone order merchant accounts, internet merchant accounts or e-commerce merchant accounts. In addition, the merchant account application software that currently runs in the Hypercom ICE 5500 credit card terminal is backward compatible with the Hypercom ICE 5000, reducing certification time. The Hypercom ICE 5500 credit card machine combines the flexibility of a full-featured POS terminal with the infrastructure to quickly and cost effectively integrate new merchant account applications. This combination makes the Hypercom ICE 5500 credit card terminal point-of-sale (POS) system the simplest and most innovative POS solution available in today’s credit card processing and merchant services industry. The technologically advanced Hypercom ICE 5500 credit card machine can be used for credit card processing of all aspects of a merchant account. Also available is the HYPERCOM ICE 5500 PLUS credit card machine, which integrates the advanced and innovative Sure Load thermal Printer that prints at twice the speed of previous Hypercom credit card machines and ensures jam free production. The Hypercom 5500 PLUS credit card machine is also available with a smart card reader.

Note: Because the Hypercom ICE 5500 credit card terminal is extremely new, it is not yet widely supported in the industry so please consult your processor before purchase. 1st National supports and highly recommends the Hypercom ICE 5500 credit card machine.

For more information on the Hypercom ICE 5500 credit card terminal, please visit the Hypercom website.

Online Manual:

htmlshypercomice5500creditcardmachineHypercom5500PlusQuickRefGuide

ICE 5500
Plus Terminal
The Hypercom

epic ePOSinfocommerce ICE 5500
Plus combines the flexibility of a full
featured smartcard ready HyperSmart integrated POS terminal with the infrastructure to quickly and costeffectively integrate new applications This combination makes ICE Interactive Consumer Enviroment the simplest and most innovative POS solution available today The ICE 5500
Plus
incorporates the new integrated modem technology Hypercom FastPOS Operating at 9600 bps FastPOS allows for lower transaction costs new datarich applications such as signature capture and faster transactions
Installation Procedures
Note The following equipment warnings are for your safety and that of your equipment
Powering Up the Terminal
Use the following procedure to power up the ICE 5500
Plus
1 Connect the 24VDC power cable from the AC adapter to the
threepin terminal power socket on the back panel of the ICE 5500
Plus
See Figure 1
2 Plug the adapter into a grounded AC power outlet Be sure the
connector is firmly seated When the power is properly connected the terminal beeps twice then performs a selftest routine
Connecting the Telephone Line
Use the following procedure to connect a telephone line to the ICE 5500
Plus
1 Insert the telephone cable shipped with the ICE 5500
Plus terminal into a
dedicated analog telephone outlet
2 Insert the other end of the telephone cable into the port labeled LINE on
the back panel of the ICE 5500
Plus terminal and make sure it is fully seated
See Figure 2 The use of a different cable may result in improper operation
Note Ensure that the telephone line cable latches are firmly locked into the
jacks on both the ICE 5500
Plus terminal and wall receptacle
Installing an Optional Line Splitter
If connection to an extension telephone is needed use the following procedure to install a Hypercom Line Splitter
Note The terminal disconnects the PHONE port when a transaction is
being processed
1 Insert the Line Splitter into the terminal port labeled LINE See Figure 2
2 Insert the line from the extension phone into the port labeled PHONE
on the Line Splitter See Figure 3
3 Insert the line from the wall receptacle into the port lableled LINE
See Figure 3
Loading Paper
Use the following procedure to load paper into the ICE 5500
Plus terminal
Note Use only thermal roll paper
1 Squeeze the paper cover tabs and lift open the paper cover See Figure 4
2 Place the paper roll into the holder so the paper feeds from under the roll
Pull the end of the paper roll over the printer See Figure 5
3 While holding the end of the paper roll close the paper cover See Figure 5
You will hear the paper cover click when properly latched See Figure 4
4 Tear off the excess paper
Attaching the Stylus
Use the following procedure to attach the Stylus to the ICE 5500
Plus
1 Peel the paper backing from the Stylus holder See Figure 6
2 Press the Stylus holder on the desired position Hypercom recommends
placing the Stylus on the side of the paper holder or on the body of the terminal See Figure 7
Note Only use the provided Stylus on the screen display
Cleaning the ICE 5500
Plus
Use the following procedure to clean the casing and the printer mechanism of the ICE 5500
Plus
Apply denatured alcohol or a Windex

type product to a clean soft
nonabrasive lowlint cloth Carefully wipe the entire terminal including the touch screen and keypad
As needed use antistatic compressed air to clean in and
around the printer mechanism
W
ARNING

Do not use an ungrounded adapter power adapter power extender cable or AC outlet
Do not disassemble the AC adapter Only qualified technicians may service the adapter
The AC adapter is intended for indoor use only do not expose to rain or snow
Do not immerse in fluid
The reliability of this equipment is significantly reduced when it is powered from
an ungrounded AC power outlet
Ensure that the telephone line is disconnected when the unit is unplugged from the AC
power outlet
Do not use a pen on the screen display Pens and other sharp objects will scratch or
damage the screen display
Power
Figure 1
Figure 2
W
ARNING

DO NOT insert the telephone line into the PIN pad port
Paper Cover Tabs
Figure 4
Paper Roll
Figure 5
Line
RS232
PIN
Figure 6
Paper Backing
Stylus Holder
Figure 7
Stylus Holder
Paper Holder
W
ARNING

DO NOT use undiluted ammonia or abrasive cleaners
Line Port
Phone Port
Figure 3

Using a Credit Card
A credit card can be swiped bidirectionally either toward or away from you
1 When holding the card make sure the magnetic stripe is toward the body of the terminal
toward your left and down
2 Slide the card in the long slot on the rightside of the terminal starting on either end in one
smooth stroke See Figure 8
3 Follow standard operating procedures to complete the transaction
See the
ICE 5500Plus HyperWare Retail and Restaurant Software
Manual for more information or contact your bank or processor
Using a Smart Card Optional
Use the following procedure to insert a Smart Card
1 When holding the card make sure the metallic contact is facing
upward and toward the body of the terminal
2 Insert the card into the Smart Card slot on the right side of the
ICE 5500
Plus See Figure 8 Remove the Smart Card when the
terminal screen instructs you to do so
Supply Information
If you are unable to purchase items such as paper through your bank or processor contact Merchant Supplies at 8005228710
Compliance
This equipment is compliant with one or more of the following
Figure 8
Smart Card Slot
World Headquarters
2851 West Kathleen Road Phoenix AZ 85053
6025045000 877HYPERCOM within USA Fax 6025045166
email infohypercomcom web wwwhypercomcom
Hypercom Corporation 2002 Printed in the United States of America
940318002 Rev D
0902
ICE 5500
Plus
T E R M I N A L
I N S TA L L AT I O N
G U I D E
Credit Card Slot
FCC Part 15 ICES003 FCC Part 68 CS03 CTR21 EN55022 EN55024
EN60950 CISPR 22 ASNZS 3260 ASNZS 3548
Adding Value to Innovation

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Credit Card Terminal Machine Manual for Hypercom 5500Plus Quick Ref Guide